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John Muir Medical Center Billing Services
- Consumer Goods
- Walnut Creek, CA
About this business
Location details
1601 Ygnacio Valley Rd, Walnut Creek, CA, 94598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was on hold for 60 minutes and nobody answered the phone. This has happened several times. The bill I could pull from MyChart has too many details about my health information and I wanted a streamlined bill. How can a Company function like this. Aside from billing the hospital is also going down. John Muir is totally trash now.
I called billing in the AM reagrding a bill (obviously) and was on hold for 25 mins. Hung up thinking they were busy in the AM. Called back at approx 2:30 and was on hold for 55 mins. Not an exaggeration! I timed it on my cell phone. Finally, because it was Friday, I decided no one was working!! If that's the case, there should have been a recording advising of same. Otherwise, this is the worst billing department I have ever dealt with!
Had a major billing issue caused by my HSA bank. Maria went above and beyond to help resolve this issue. Thanks so much for the help.
They tell you they will call you back within 3 business days.. but never do. Also every time I call I get a slightly different story and most recently was told that the previous person I spoke with wasn’t in California so they told me the wrong info?? I guess if you’re employed by John Muir but work from out of state you are given different information than if you’re sitting in Walnut Creek answering phones. I’m just about to say forget it and just not pay my debt until someone can call me back. What a scam.
Frequently asked questions about John Muir Medical Center Billing Services
How is John Muir Medical Center Billing Services rated?
John Muir Medical Center Billing Services has a 1.2 star rating with 22 reviews.
When is John Muir Medical Center Billing Services open?
John Muir Medical Center Billing Services is closed now. It will open at 9:00 a.m.
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