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John Muir Medical Center Billing Services
- Consumer Goods
- Walnut Creek, CA
About this business
Location details
1601 Ygnacio Valley Rd, Walnut Creek, CA, 94598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely the worst customer service ever I have reached Sharon on numerous occasions and she is very unprofessional I have asked for a supervisor six times in one month and never receive a call from a supervisor they don't work in the office they work from home and they have never returned my call. If you're smart everyone will go to the Better Business Bureau as I will be doing so. I see they only have one star and now I understand why because they get the worst reviews on their service John Muir really needs to up their ... read more
I contacted the hospital billing department regarding an ER bill that was nearly three times higher than the estimate I was given at discharge. The explanation provided for this significant discrepancy was vague and unconvincing. I was given generic, scripted responses rather than a clear breakdown of the charges or a transparent explanation of how the total increased so dramatically. When I asked specific questions, the answers did not directly address them. It felt as though there was no real effort to review the estimate ... read more
Called about a charge and the lady was just yelling at us saying that we are wrong and hung up on us
I would give negative stars if that were possible. Like many others here, I had the same experience—rude doctors, system glitches, billing errors, and no accountability. I’ve been trying to resolve an incorrect bill for months with no success, and there is no clear way to escalate the issue. The customer experience has been absolutely terrible. Avoid this hospital at all costs. Update (Feb 6, 2024): Even after 14 months, the issue remains unresolved. A truly horrible hospital and staff. Second Update (Dec 2025): I’ve given u... read more
I would give the billing department a zero if allowed. My insurance paid my husband’s bills but John Muir provided the insurance company with an old address. So 18 months of phone calls from me and my insurance company John Muir cannot be bothered to correct the address to send the $$. Instead it’s easier to send us past due notices.
Frequently asked questions about John Muir Medical Center Billing Services
How is John Muir Medical Center Billing Services rated?
John Muir Medical Center Billing Services has a 1.1 star rating with 29 reviews.
When is John Muir Medical Center Billing Services open?
John Muir Medical Center Billing Services is closed now. It will open at 9:00 a.m.
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