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John Muir Medical Center Billing Services
- Consumer Goods
- Walnut Creek, CA
About this business
Location details
1601 Ygnacio Valley Rd, Walnut Creek, CA, 94598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called about a charge and the lady was just yelling at us saying that we are wrong and hung up on us
I would give negative stars if that were possible. Like many others here, I had the same experience—rude doctors, system glitches, billing errors, and no accountability. I’ve been trying to resolve an incorrect bill for months with no success, and there is no clear way to escalate the issue. The customer experience has been absolutely terrible. Avoid this hospital at all costs. Update (Feb 6, 2024): Even after 14 months, the issue remains unresolved. A truly horrible hospital and staff. Second Update (Dec 2025): I’ve given u... read more
I would give the billing department a zero if allowed. My insurance paid my husband’s bills but John Muir provided the insurance company with an old address. So 18 months of phone calls from me and my insurance company John Muir cannot be bothered to correct the address to send the $$. Instead it’s easier to send us past due notices.
Absolutely terrible process - been trying to pay a bill for 6 months and staff is incompetent, wouldn’t let me speak to a supervisor and lots of back and forth. Absolutely terrible customer service and processes. You should do better for how much you charge people
I don’t know how anyone can get their bill paid when you have to wait over 2 hours plus if you have a billing error. That should never be happening.
Frequently asked questions about John Muir Medical Center Billing Services
How is John Muir Medical Center Billing Services rated?
John Muir Medical Center Billing Services has a 1.1 star rating with 27 reviews.
When is John Muir Medical Center Billing Services open?
John Muir Medical Center Billing Services is closed now. It will open at 9:00 a.m.
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