Joe Self Chevrolet Cadillac

kchatfield1 

on Yellow Pages

11 years ago

I tooky car in to the service center at Joe Self due to some engine problems that caused my car to shake horribly in May. They returned it to me saying that something was loose and that it was fine, the problem continued I took it back in June and at that point the warranty had would no longer cover the $1200 + in repairs needed. Come March the same problem began again and the parts are still covered under the warranty so I took it back to joe self who then tried to refuse to pay for the rental car. They never called to let ... read more

nytesky24 

on Yellow Pages

11 years ago

I am currently looking for a new vehicle, but I can't afford a very expensive car. I went there to see what they had. Told them what I was looking for and how much. The Salesmen went out to see what he had, and came back with an option of a car over my budget. Said I would love it, and I did, but I knew I couldn't afford it. Kept telling him, and I believe he tried to make it work, but in the end it didn't. Once I found out how much the insurance and the car payment would be, I told him again, I just couldn't afford it. He s... read more

sterling24 

on Yellow Pages

13 years ago

I had a very similar experience to the first user... Their Service and Body department standards are very low. I wouldn't recommend using them at any cost. I brought my concerns to the attention of their Service Department and I also filled out a survey. The Service department ignored any of my concerns and denied any wrong doing. I did receive a call from BMW America which told me they would send notice to the dealership however their hands were tied as they are an independently owned dealership. Although notifying them of ... read more

militaryguy 

on Yellow Pages

13 years ago

Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any serv... read more

jjmcmahon7 

on Yellow Pages

16 years ago

I am fairly new to owning a BMW. Its been about 2 years and i have been enjoying most everything about the car. The one major downturn that i have found is that when i bought the car used i was told that Jackie Cooper BMW in OKC was the place to go for maintenance because i am from Oklahoma. I did and noticed that things were ok but no personable at all. Then one day I was driving my car and i stopped at a stop sign and it just wouldn't go anywhere. After calling Jackie Cooper they said that it had to be my transmission whic... read more

silverado1 

on Yellow Pages

16 years ago

I just had my Silverado in for service and a minor warranty issue. The service department did a great job from the time I arrived to when I was given the keys after the repairs were completed. Top notch service.