This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
JL Towing & Recovery
- Automotive
- Harrisonburg, VA
About this business
Location details
1187 N Liberty St suite b, Harrisonburg, VA, 22802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
People were terrible to work with
I have never had issues parking in Harrisonburg this year until these people came into my life. Have been towed by these guys twice in the span of 6 months and the first time was my apartment complexs' fault for handing out a wrong sticker without telling that the pass had expired in September even though at my move in told me that the pass I received would last a year. I tried explaining it to the guys there but they were not understanding at all and just wanted my money. The second time was legitimately last night when I w... read more
Had my car towed from north 38 when I was parked in a visitor spot. When I went to the shop to pick up my car I asked to be shown proof that I wasn’t in a visitor spot. I was shown three pictures. In these pictures it was pitch black and impossible to discern what the location of my car was. I told the representative I was within the spaces reserved for visitors and was told “our drivers know what spots are designated as visitor parking” and that “To get my car I would have to make a payment”. So even though you had no proof... read more
Rude, condescending, zero customer service. Plenty of other towing companies--pick anyone other than this outfit. Just read their response (years later, I might add). What a load of BS. I didn't go their "showroom" and all conversations were made on the phone. They completely spun this (Lied) like I was a berate customer in front of a kid. Unbelievable. Add "no integrity" to the list.
I have never encountered such horrible customer service or such a lack of basic human decency. Two of my friends’ cars were towed within three days, and the treatment they experienced was unbelievable—especially coming from the owner himself. When my friend tried to calmly explain that she had just been in a car accident, was driving a rental, and couldn’t reach the leasing office for a temporary pass, he literally laughed. He didn’t show an ounce of empathy. Instead of saying something as simple as “I’m sorry to hear that, ... read more
Frequently asked questions about JL Towing & Recovery
How is JL Towing & Recovery rated?
JL Towing & Recovery has a 2.3 star rating with 135 reviews.
When is JL Towing & Recovery open?
JL Towing & Recovery is open now. It will close at 4:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com