Jim Duke Service Co.

Liliane Francabandiera 

on Google

4 months ago

BE AWARE! CHANGE OF OWNERSHIP! We’ve been loyal customers of this company for almost 10 years, but ever since the recent change in ownership, the service quality has dropped dramatically and the prices have tripled. We had our espresso machine serviced for its annual maintenance in May. Just three months later, in October, a little tiny part broke. We called then and was told the technician would arrive within one hour, but we ended up waiting more than three hours. When he finally arrived, we were charged for a full hour of... read more

Tommy D 

on Google

10 months ago

WARNING While the name is the same, there has been a change of ownership here and the new owners are screwing over long time customers left & right. A previous job we paid $600 for is now over $1800 - ridiculous. Avoid this horrible company, as it is no longer the place we once trusted. 

Jendi Durrant 

on Google

a year ago

BEWARE!! New owner has tripled the prices without any notification. They won't give you a quote unless you ask. Taking advantage of small business owners. This company is no longer trustworthy. 

Ryan Irving 

on Google

a year ago

Service has gone downhill since Jim sold the business. Unfortunately, they’ve kept his name, but not his standards. Like another reviewer mentioned, we had the same issue—a technician came out but didn’t fix the problem. A second technician had to come to resolve it, and we were then billed for two separate visits, with the company insisting these were unrelated issues. When we questioned this, they were unapologetic about this dishonest and misleading practice. We won’t be using them again. 

E S. 

on Google

a year ago

I have a Mazzer grinder that I've been using for 4 years at the shop. The manual lever was getting lose and almost stopped dosing. (That day we couldn't sell any coffee.) Being desperate and worried, I ran to Jim. He laughed and told me not to worry. It's just a spring problem and it'll cost $35 max. (He said "$35" himself twice) The problem is that he doesn't have the spring with him and I'll have to leave my grinder at his shop over the night. He added that he can rent his grinder "for free". Next day I went back with his ... read more