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Jilly's Cupcake Bar & Café
- Retail
- St. Louis, MO
About this business
We are a local bakery that has been in business in University City at the corner of Delmar and 170 since 2007. In June of 2014, due to the popularity of our ice cream at retail outlets, we opened our brand new premium ice cream bar.
Location details
8509 Delmar Blvd, St. Louis, MO, 63124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a horrible experience this past Friday, 10/9. I’ve never had a customer service experience so bad in my life, and what made it worse was that it came from someone carrying the title of manager. Her type of behavior should never be acceptable. It’s never ok to provide that kind of service, especially when people are spending their money. What a way to show a customer appreciation for patronizing the business!
Business response:
I’m sorry you’ve experienced far less than what is expected from every team member at Jilly’s. In efforts to improve, I’d appreciate the opportunity to make this right. Would you care to send me an inbox regarding details?
RecommendedLove all the flavors. The cupcakes are delicious and moist. The staff is courteous, polite, and friendly.
Business response:
Thank you so much for your kind words!
Best cupcakes ever loved it and definitely will be back soon
We have visited several Cupcake Wars winners, and Jilly’s is our favorite so far! The cupcakes are huge and beautiful! Our cupcakes were moist (unlike other places) & the centers had a delicious surprise that complimented the toppings. The presentation of the desserts are pleasing to the eye and taste buds! I can’t wait for Jilly’s to start shipping their cupcakes. I’ll be the first on their shipping list!
At 6:00 this evening we drove 30 minutes to take our 3 year old and 10 month old to try Jilly’s cupcakes in Delmar. We arrived 5 minutes after they had locked their doors for the evening. My 3 year old started crying, and the staff ran out to catch us. The manager offered our 3 year old the perfect shimmering pink cupcake. She could not have been happier. I am so grateful for their kindness and cannot wait to return. The customer service was amazing, we did not expect such kindness! You all made our evening. Thank you!
I got off work early, sat in traffic and arrived at 5pm only to find that the ice cream bar closed 2 hours early due to cold weather. Not cool Jilly’s! :(
Frequently asked questions about Jilly's Cupcake Bar & Café
How is Jilly's Cupcake Bar & Café rated?
Jilly's Cupcake Bar & Café has a 4.5 star rating with 1,996 reviews.
When is Jilly's Cupcake Bar & Café open?
Jilly's Cupcake Bar & Café is closed now. It will open tomorrow at 9:00 a.m.
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