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Jiffy Lube

3.9

About this business

Location details

3242 GA-5, Douglasville, GA, 30135, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.9334 reviews
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Pam Jenkins's profile image
Pam Jenkins 
3 years ago

Customer service is terrible and they are all over the place. They do not know what they are doing. This place has not been the same since new management took over. 

Angie Myles's profile image
Angie Myles 
4 years ago

By far the worst customer service at any Jiffy I ever patronized. I needed wipers they used some that cost $31 each without asking me. The tech said you didn't have a choice because they are the only ones that fit. I said I did have a choice. not to buy them. He responded my bad after it took an hour to finish the job.Totally unacceptable. The manager never came out of the office to say anything. I have been a customer for at least 20 years. But I can say this is it! Cust… See more 

Osama Ben Rappin's profile image
Osama Ben Rappin 
recommend  Recommended
6 years ago

Awesome Staff. I'll Drive Back Out Here For My Next Oil Change. 

Osama Ben Rappin's profile image
Osama Ben Rappin 
6 years ago

Awesome Staff. I'll Drive Back Out Here For My Next Oil Change. 

Holley Dawn Angela's profile image
Holley Dawn Angela 
6 years ago

Not sure who the new manager is at this Jiffy Lube. We have used this place for years and they just lost our service due to his attitude and customer service. 

Business response:

Holley, thank you for your loyalty, and for reaching out to us regarding your recent visit. We pride ourselves on providing exceptional service, so we're troubled by what you describe. We hope you will allow us to learn more by emailing us at Jiffy.care@teamlucor.com. Thank you again for sharing your feedback, and we look forward to speaking with you. 

KiKi Turner's profile image
KiKi Turner 
7 years ago

Employees wear their pants hanging down. And from the smell of it its a marijuana friendly work environment. 

Business response:

KiKi, the behavior you describe is certainly not reflective of the professional service we aim to uphold here. Our team would like to learn more about your experience, so please call our Customer Care Department at 1-800-216-2553 (option #2). We truly value your continued business, and we hope to hear from you soon. 

Susan Morgan's profile image
Susan Morgan 
7 years ago
Tony Wooten's profile image
Tony Wooten 
7 years ago
Monica Jordan's profile image
Monica Jordan 
8 years ago

Frequently asked questions about Jiffy Lube

How is Jiffy Lube rated?

Jiffy Lube has a 3.9 star rating with 334 reviews. 

When is Jiffy Lube open?

Jiffy Lube is closed now. It will open at 9:00 a.m. 

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