Jerry L Pettis Memorial Veterans Hospital

Dee Castillo 

on Google

4 months ago

Love the actual care here for my veteran father. But they need major process improvements with their communications. The scheduling and phone system will send you into circles and appointments have been randomly canceled without notification. Selections in phone system doesn't have all speciality departments listed. The last two years have been the worst so Im not sure what changed but it's not just frustrating, it's become health jeopardizing too. Please hire an efficient group to evaluate and fix the broken system. 

April Arm 

on Google

3 months ago

I have been using VAs across the nation since 1979. From the very beginning to now, the quality of care has changed so much for the good of veterans. I have had nothing but first class care in almost ALL VA hospitals and clinics. I sorely wish all humans had the care I have been given over the past 50 yrs. Anyone who says otherwise, just had a bad day!!!!??? 

Mrs. Davis 

on Google

a year ago

On 6/2/25, my husband had the phone on speaker (as he always does) when the scheduler required him to bring a driver to his hip injection appointment scheduled for 6/25/25 at 10:45am in the X-ray Department on the 3rd Floor of Jerry Pettis Hospital. Upon attempting to check-in at Window 1 in the X-ray Department, the Representative told us his appointment wasn't there and sent us down the hallway to the Short Stay Unit. Once we got to the Short Stay Unit, they looked perplexed as they looked up my husband's name in the com... read more

so kay 

on Google

8 months ago

Terrible service. Has deteriorated badly in last 10 years. Worse and worse. Had appt with vascular surgery at 11. Got here early. Once in room, bp taken and chux placed under his legs and shoes and socks were removed. We then sat there til 1240, my husband becoming more agitated, had to use bathroom, nothing close. Finally said, no, leaving. This is rude, when I went out to get WC suddenly several people solicitous to help, oh doctor will be right with you. I said I think someone took lunch already. After using bathroom, hus... read more

J T 

on Google

a year ago

You are judged on your weakest link and that is your 24-7 call center. These lazy gate keepers love to do anything but their job to get you off the phone instead of getting you the assistance you need. I literally just had a lady tell me she couldn’t help me and had to transfer me to someone who can. You know where she transferred me to… right back to her department. I can’t believe they hire these kinds of incompetent people. If the veteran in not allows to have any direct phone numbers and always has to be transferred to t... read more