Jerry Durant Chevrolet Buick GMC

Greg S. 

on Birdeye

2 years ago

Booked an appointment for a simple oil & filter change & tire rotation for 11:30 at the Granbury location. Arrived at 11:15 and was told it was at least a 2 hour wait. (2 Hours!!) Was told there was a glitch in their system and it overbooked many appointments. Ok, i understand, when can i make an appointment so i don't have to wait 2 hours? She said well, early in the mornings or later afternoon. Ok, when is the soonest i can get in, she says, let me look. She said today at 4:00pm. Ok, i said, when i show up at 4:00, you'll ... read more

Louis S. 

on Birdeye

3 years ago

Very dishonest ! I took my 2014 silverado to get a quote of fiing the drivers seat functions. I went to pick it up and my phone cup holder was missing, 5 new nintendo switch games and the plastic back of the seat was missing. I talked to some lady where you pay your bill and she gave me the run around. I called many times for a year and they denied they took the missing items, A year later I took my truck in to get the oil changed before our vacation. Some lady came out and said my oil cooler lines were leaking. I said y... read more