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Jenson USA
- Retail
- Riverside, CA
About this business
Fast and easy access to thousands of items from our attached mail-order warehouse using a kiosk system, with expert guidance from our employees. Full service department for tune-ups, fork installs, and other labor. Please note: there are no complete bikes on display at this location. Jenson USA is a leading online and brick/mortar retailer of cycling equipment. We offer complete bikes, parts, apparel, and accessories at two Southern California locations, plus 25,000+ items online at www.JensonUSA.com. Order online and enjoy ... read more
Location details
1615 Eastridge Avenue, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I have been trying to get a refund for items that Jenson USA as confirmed they have received back. Bit they are not being helpful. I called again this morning but ran into difficult customer service issues. I logged a complaint with BBB and just received a call back from JensonUSA, the call came thru as a private number. I could tell they had me on speaker phone and the guy introduced himself as Mike from JensonUSA. I thought he was being casual / joking at first when he referred to me as a "Mother F'er" but when I mentioned... read more
Pertaining to online orders, beware of double charges. They will NOT notify you of a “preauthorization OF FULL VALUE” plus the charge of the item. When contacting them to resolve the issue they claim it’s the bank/credit card policy. Having both charges pulled from account for over 11 days no one from the billing department has attempted to contact me for resolution! There has been 4 separate calls on my behalf. They claim charges are “cleared” but can not nor will not confirm they have been cleared! Never again will I order... read more
Business response:
Hello, *****, thank you for shopping with Jenson USA and taking the time to review. I took a look at your order and found that we shipped the same day, we do have a bug that is double authorizing at times and working on fixing this. In your case it does look like this is a bank process. My bank functions the same holding the funds for the original authorization and taking the funds. We don't have the capability to reverse authorizations (currently still working on it) and have to call the individual banks. This is not someth... read more
Frequently asked questions about Jenson USA
How is Jenson USA rated?
Jenson USA has a 4.6 star rating with 2,122 reviews.
When is Jenson USA open?
Jenson USA is closed now. It will open tomorrow at 10:00 a.m.
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