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Jenson USA
- Retail
- Riverside, CA
About this business
Fast and easy access to thousands of items from our attached mail-order warehouse using a kiosk system, with expert guidance from our employees. Full service department for tune-ups, fork installs, and other labor. Please note: there are no complete bikes on display at this location. Jenson USA is a leading online and brick/mortar retailer of cycling equipment. We offer complete bikes, parts, apparel, and accessories at two Southern California locations, plus 25,000+ items online at www.JensonUSA.com. Order online and enjoy ... read more
Location details
1615 Eastridge Avenue, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This company stole our money. We returned a defective pair of shoes that were purchased from their website. It took them weeks to “process” the return, then when they finally sent an email saying the return was processed, we checked our account to find that they had charged us $160. So they have now taken $320 from us for a pair of shoes that they have. Their customer service is a joke. Nobody will answer your phone call. Nobody will return your messages. And when you try to email them your email gets kicked back because the... read more
Hey Spencer! I hope you're reading this because clearly you aren't reading my emails! After 3 days of no replies from these people I finally decided to do what I should've just done from the get go and dispute the charges with my bank. I ordered Race Face Chester pedals almost 2 weeks ago now and I never got them. I had one customer service associate brush me off when I say I didn't receive them, then the next guy I got ahold of seemed like he was gonna help me, then fell off the face of the earth when I asked to cancel my o... read more
Worst company withe the worst service. If you ever have a question or want to return something you will very much regret you order with Jenson USA. They refuse to help you select the correct item, they refuse to provide any service, but the charge you a outrages restocking fee when you return their product.
They sold me for $100 a ethirteen chain guard and bash guard, that had not been made for three years due to known faulty plastics, according to ethirteen. It was not what I thought I was ordering and was inappropriate for my 2016 Remedy and the new Shimano XT drive train. They refused to work with me on a solution of a return or at least a deep discount on a proper replacement. Never again will Jenson take advantage of me! Buyers beware!
Business response:
Hello, ***** thank you for the review. I would like to look into this further for you. Could you send me the details to *****@jensonusa.com From there I can find out how this happened. Thank you and keep pedaling
Sooo frustrated! Ghosted by customer service.Just spent 3k on Benno bike and accessories and cannot even get "gear advisor" to respond to several emails about a light they are suppose to replace. Seriously the worst customer service I have experienced with a retailer.
Business response:
Hello, *****, sorry for the long delay in response. I'm showing that the last communication to you was on July 16th. Absolutely not acceptable! We have a new light coming from Benno we are waiting for them to come in. You should see that soon. Please let us know if you have any other questions. *****@jensonusa.com
I copy and pasted this from the facebook page, its right to the point. Well, I have a nasty complaint as well. Same here, I have been using Jenson USA for years and I think I am reaching my breaking point as well. I have spent quite of bit of money with this retailer. Once you are on the phone with them their customer service is usually pretty good but that is the huge complaint, when you get them on the phone. I have had to call a bunch of times recently and the hold times are absolutely unacceptable. Previously it's been m... read more
They double changed my credit card. I didn't notice until after my CC company could deny the charge. After many calls, leaving voice mails, and emails, they just decided it would best for the company not to respond and fix their error.
Business response:
******, sorry for the delays on this one. I'm not really sure how you fell through the cracks. We will refund your $55.99, please allow a few business days for this to process. Thank you and please let me know if there is anything I can help with.
Very rarely do we write reviews for companies. As a small business owner, we know there are times when the customer experience is less than ideal due to any number of variables. We realize folks are more likely to write a negative review than a positive one which may shift a potential customer's sentiment towards the negative side unfairly. So we always give a company the benefit of the doubt and desire to form our own opinion versus relying so heavily on others due to the aforementioned facts. We also try to work through an... read more
*WARNING* Wow Jenson, you guys know how to make a bad situation worse. This is my second 1 star review because of another situation that has arisen. Quick summary of negative experiences over the past couple years: -there was a period where orders never arrived, informed jenson of the situation and the still used the same courier. -there have been duplicate charges for a single order, which took at least a week to be refunded to my bank account. -most recently, two separate fraudulent charges were made through my JensonUsa a... read more
Business response:
*****, very sorry to hear about your recent experiences. I would like to remind you that in each instance we have helped you and worked through each issue. Each time you request us to help we do, understanding that it takes time for resolutions and we are happy to help makes each issue a more pleasant experience. For the resent instance of your account take over. We were not able to refund you because you issued a charge back on your card, when this happens we are not able to send a refund. If you cancel the charge backs we ... read more
Frequently asked questions about Jenson USA
How is Jenson USA rated?
Jenson USA has a 4.6 star rating with 2,122 reviews.
When is Jenson USA open?
Jenson USA is closed now. It will open tomorrow at 10:00 a.m.
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