Japanese Specialists

britt l. 

on Citysearch

11 years ago

I have been taking my cars to Randy for over 15 years. Randy runs a great shop. I know I can trust him to fix my car and not try to sell me on parts or repairs that I don't actually need. Trust and honesty with his customers must be his secret to being in business for so long! 

Sara J. 

on Citysearch

12 years ago

The only place I will take my car!! I've been going there for over 10 years. Randy always takes good care of my me. More than once he has taken me to the light rail so I don't have to wait in the office all afternoon. He always gives a thorough explanation of all the work that needs to be done, so I understand. I have been to dealerships and other places in the past and have always felt like I was being taken advantage of, but never with Randy @ Japanese Specialists. 

Tiffaney J. 

on Citysearch

12 years ago

I would highly recommend anyone to take their car here. My last experience there I was in a huge pickle on a Friday. My timing belt on my interference engine was flopping around and about to break. Being without a car is really not an option for me. I didn't even have an appointment and they got me in and out by closing time!! They definitely made a customer for life! 

Sher N. 

on Citysearch

12 years ago

The most insulting and disappointing customer serice experience I have ever encountered from a local business from the owner himself. Kind of thing that news channels go under cover to out business that practice this way. I guarantee that had I been a man,Mr.Randy Brown would not have treated me or spoken to me in the he had. Yes they replaced to parts that were damaged,but they did not fix the problem that had caused them to be damaged and because he wouldn't take the time or acknowledge that's all I was trying to accomplis... read more

Randy P. 

on Citysearch

12 years ago

Forget the whining from dissatisfied customers. Nobody in the auto repair biz gets it right 100% of the time. My experience with Japanese Specialists: 1. got me in for a new starter at 3PM on a Friday 2. got me out by 5PM 3. used a Bosch reman starter not some other unknown brand 4. charged me $347 total when I had been told by another shop it would be OVER $800!!! 5. had to go back because my cruise control didn't work 6. got me in in 60 seconds! 7. got me out in 3 minutes! (a hose had been inadvertently unhooked) These are... read more

Dan G. 

on Citysearch

13 years ago

Very, Very dissappointed in my experience with Japanese Spec – I have used Japanese Specialists before and now after this last experience, never again. My wife and I brought in her car this morning with the intention of getting her valve cover gaskets replaced. They called and said a boot on her C.V. joint needed to be replaced. OK $95 for the part and $95 for labor. I figured that for for the gaskets and the boot around $400. Then they call my wife and tell her the car is ready for pick up, Oh yeah we need to mention we had... read more

JapSpec 

on Citysearch

13 years ago

Hi this is from Randy Brown. I own Japanese Specialists. There are 2 reviews that concern me. Suomi accuses me of stealing parts and not doing the work. That would be terrible if it were really true. Suomi may have been taken advantage of by someone else but not me. If Suomi is a real person I ask them to contact me so we can straighten this out. The other is from snodg001. This is a case of no good deed goes unpunished. He jumped his car backwards and burned out his computer. He did not want to repair the car as we recommen... read more

Sukie S. 

on Citysearch

13 years ago

Randy and his crew are FANTASTIC ! They are honest (told me I didn't need a brake replacement even though I begged)! Another time I went in for a repair and was in and out in less than 10 minutes! I trust them implicitly and recommend them to anyone wanting experienced,honest, reasonably priced and FUN car repair shop! I give them 10 STARS ********** 

Suomi 

on Citysearch

13 years ago

Re. Trust? – I took a Nissan Sentra to this place and supplied a performance clutch for them to put in. I also instructed them to change the transmission fluid. A year later I had clutch failure and found that the clutched pulled out was the original Nissan clutch (over 10 years old). Oh where O' where did my performance clutch go? Never again wll they see a vehicle from me.