James River Lawn & Landscape

W W 

on Google

7 months ago

On two occasions I had service technicians attempt to gain access to my fenced backyard, without prior permission or communication. The first one we were away from home, the second time I was able to ask them to ring the doorbell first. Upon calling the company (to explain the situation and ask for a note to be put on our account to ring the doorbell first or coordinate first before entering my property) I was abruptly cut off by the woman on the phone and she asked “So you don’t want us to service your home, alrighty then.”... read more

kim Allhands 

on Google

11 months ago

My experience with this company has not been positive overall. My builder used them for my irrigation system, so I stayed with them. Part of the irrigation system had to be dug up and fixed early on. I use them for an annual turn on, turn off, and the required back flow test. I most always have to call to get them to come out and do these things. They never call back. The lady that answers the phone is nice and helpful. I'm finding a different company now to do these services. 

Mark E Herndon 

on Google

a year ago

My builder used this company to install my irrigation and sod and they seemed to do well for the first year or so, other than the top soil they brought in for grading and sloping had some Nutsedge mixed in with it and they couldn’t get it eradicated, even though they charged extra to try… After that, they had some very great people leave them and things went downhill quick… The lady who answered the phone was very nice and tried to be super helpful, but the management people would never call me back or reach out in any way, ... read more

Amanda Zupan 

on Google

a year ago

Do not use this company unless you have to. My builder uses them and after they installed my irrigation system they had it running for 16 hours a day and I ended up with a swamp of a backyard, flooded crawlspace, and a $600 water bill. I’ve also had nothing but problems with the water pressure since I moved in almost three years ago so parts of my lawn die every summer because the sprinklers don’t cover some areas of the yard. They are quick to blame the builder on this. They also don’t communicate with their customers when ... read more

Ankit Sikarwar 

on Google

a year ago

Professional and they explained me the issue and asked my permission as opening up the valve and checking the diaphragm could cause the more issue because celenoids were too close to close to it. He fixed it without damaging anything else. I would recommend them.