This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
James River at Stony Point
- Apartments
- Richmond, VA
About this business
James River at Stony Point is a luxury apartment community featuring One, Two & Three bedroom apartments in the Stony Point neighborhood of Richmond, VA. Our spacious, open floor plans and modern amenities welcome you home, along with exceptional service and an ideal location across the street from upscale shopping, dining and entertainment options at Stony Point Fashion Park.
Location details
9101 Stony Point Pkwy, Richmond, VA, 23235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
IN LOVE WITH MY NEW HOME I'm thrilled beyond belief to have found such a great apartment. I came in and looked at the apartments and applied the very same day. Such a great experience and everyone, (staff and neighbors) made me feel so at home. So far there have been food trucks every week and updates often from the office. This is a huge bonus for me because communication is key. I'm looking forward to summer so I can meet more people at the pool!
Business response:
Good Afternoon: Thank you for leaving us a wonderful 5-star review! We're so glad you found us, and in such a great location in which to relax and enjoy the finer things in life! Please continue to let us know how we're doing and if we can ever be of assistance. - Your James River Team
ZERO STARS Community area garbages are overflowing. Underground sprinkler system is always broken, creating pools of water all over the property. Cigarette butts litter the grounds of this supposed "smoke-free" property. Pet play area is full of dog poop that has not been picked up. Landscaping looks sad and dead year-round. Apparently no portion of your rent money here goes towards anything related to keeping the property kept up.
Business response:
Good Afternoon: Thank you for taking time out of your day to leave us a review. One of our main goals at James River at Stony Point is to provide exceptional groundskeeping and community maintenance for our residents, with a lot of time and resources put into these areas by our staff. You raise some issues that we certainly want to address quickly and correctly. The Property Manager has been notified of these concerns, and will look to address each of these areas. We'd also love to follow up with directly to address any furt... read more
Lots of noise problems Paper thin walls and ceilings. You can hear every step the people above you make. Lights and other things rattle from the noise coming from above and below. You can also hear music and conversations coming from the other residents on all sides of you. This poor construction and insulation makes noise a constant and ongoing problem.
Business response:
Good Afternoon: Thank you for taking the time to leave us a review of our community. Your feedback is very important to us, as the comfort of our residents is of the utmost importance to us. We apologize that your experience with noise in your building has negatively impacted your time with us at James River. We'd love to connect to discuss and see what can best be done to improve your living experience with us. At your convenience, please feel free to give our Property Manager a call at 804-554-0170 or email jamesriver@zare... read more
NOT PET FRIENDLY James River at Stony Point says it allows dogs and cats, but be prepared for some big surprises if you sign a lease at this place. They don't want your dog ANYWHERE except the sidewalk and parking lot. Get ready for fines if they see your pet on the grass. Totally ridiculous! NOT PET FRIENDLY AT ALL!
Business response:
Good Morning: Thank you for taking the time to review our community. We love having you and your pet(s) as residents, and apologize if there has been any disconnect as to our expectations for pets living in our community. Due to persistent sanitary issues caused by owners not cleaning up after their pets properly, including relieving themselves in entryways, on sidewalks and landscaped areas, we have requested owners utilize the Dog Park and perimeter of the property for pets doing their business. We know it's a challenge to... read more
AMAZING Property!!!!! We love it here at James River at Stony Point and can't say enough great things! AMAZING staff, great events and top notch residents! I
Business response:
Good Morning: Thank you for leaving us a 5-star review! We love our residents, and everything we do on a daily basis is to make our community an amazing and enjoyable place to live. Please continue to let us know how we are doing, and feel free to contact the office if you ever need anything. 804-554-0170 or jamesriver@zaremba.net. Thank you for being a resident with us! - Your James River at Stony Point Team
SAFE AND HIGH END!! James River at Stony Point is great. I have never seen any "activity" and am constantly out and about walking my dog at ALL hours of the day and night. The best part is that I feel safe enough to do that here. They throw events that allow us all to socialize and meet our fellow neighbors. I have made SEVERAL friends that I will remain friends with for life. Maintenance is attentive and usually respond within hours of me putting in a service request. The office staff and manager are darling. They always ha... read more
Business response:
Good Morning: We really appreciate you sharing your feedback with us! We hold ourselves to the highest standards of luxury apartment living, and work very hard to provide the best experience for our residents. We know it is important to make James River at Stony Point feel like home, so we take great measures to put together a fun, varied resident event program that helps those that wish to participate get to know their neighbors, and our staff, better! We are so glad to hear that you are enjoying the events and developing f... read more
Absolutely awful place to live! Horrible place to live! Poor management, high noise levels within units, not enough parking, smokers everywhere. There is nothing about this property that is "high-end."
Business response:
Good Morning: Thank you for taking time to leave us your review. We take all feedback seriously, and were surprised to hear that you are finding your time here with us "horrible." We certainly want to hold ourselves to a much higher standard than that, and it sounds like there may be some outstanding concerns that you'd like us to address. We'd love to connect to see how we can do that for you. Please feel free to contact us at 804-554-0170 or jamesriver@zaremba.net. Alternatively, you can connect with us at 440-348-1850 or ... read more
Zero stars. UNSAFE PROPERTY! This apartment community is riddled with police visits constantly for more riff-raff trickling in & there is rising crime at this apartment complex; tenants have been physically assaulted & attacked by other tenants & the deplorable company they invite over. And even after that, the management office & owners still do not have any measures for safety (no surveillance camera's, no security patrols). They claim to perform background checks to avoid these violent criminals living here yet there is t... read more
Business response:
Good Afternoon: Thank you for your review of our community, James River at Stony Point. We regret that your experience with us has not met your expectations in a number of areas, and certainly appreciate your feedback for us to review. We welcome the opportunity to sit down with our Property Manager and address your concerns in each of the areas you indicated. Please contact our office at 804-554-0170, jamesriver@zaremba.net or stop by the office to schedule an appointment with our Property Manager. Thank you for being a res... read more
NOT SAFE & NOT HIGH END This place is not safe and does not have any security. There are cops there almost daily, drug deals in the back lots & I have witnessed tenants getting violently beaten walking to their cars from outside "visitors". Rent is ridiculous and the buildings are cheap & have paper thin walls. Steer clear.
Business response:
Good Morning: Thank you for taking time from your day to review our community. We appreciate your feedback and want to do everything we can to improve your resident experience with us. We are sorry to hear that we have fallen short of your expectations in several areas, and would love to discuss in more detail your concerns and identify the best possible solutions for you. Please feel free to contact our Manager at 804-554-0170 or stop on by the office, we want our residents to feel as though they have an open door to discus... read more
Frequently asked questions about James River at Stony Point
How is James River at Stony Point rated?
James River at Stony Point has a 4 star rating with 237 reviews.
When is James River at Stony Point open?
James River at Stony Point is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com