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James Import Motor Service
- Auto Repair
- Los Angeles, CA
About this business
Location details
13332 W Washington Blvd, Los Angeles, CA, 90066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am really impressed with the overall experience. Everyone was so easy to relate to and I never felt self conscious about asking questions. Thank you very much!
They give you an honest, easy-to-understand analysis of our problems. They are thorough in service but also get your car back in a timely manner.
Bad Service – Do not take your car here. Terrible service and do not stand behind their work. They ordered the wrong parts twice for my car and I had to bring it back 3 consecutive days. Then they did not fix the oil leak completely in my 330 BMW and when I went under the hood to add oil ( as for some reason it needed oil again - why - because they had not fixed it properly) they had forgotten to screw down the motor casing and the screws were lying loose in the holes and three screws had disappeared. When I asked the owner ... read more
Great BMW Shop – When I moved to LA about 3 years ago I asked around about a trustworthy shop to take my 330i to. My brother's friend told me about James Import and said he had taken his BMW here for several years. I have never been to a different shop in LA, and will never go to another one. Jim and Doug are extremely honest! When there is an issue with my car, they tell me if it needs to be addressed or not. (I focus on fixing things that are safety concerns, not cosmetic.) Once I had an issue and not only did Jim fix the ... read more
Could Not Be Happier – Great friendly guys, great reliable service and great affordable prices. What more can you ask for? I'll be going there as long as I own German cars. Thanks Doug and Jim!
Best Shop By Far – I've been a very happy customer of James Import since 1983! First it was my Porsche then my BMW and now my Mercedes. The work has always been done right the first time, the rates are much less than the dealership and there is a good HONEST bunch of guys that work there. Two Thumbs Up!
Worst shop ever!!!!!!!!!!!!!! – Stay away from this shop!!!!!! Doug the manager will be your point of contact and I have no idea what the owner Jim was thinking when he hired him. Doug will lie to you and over charge you, and break a few more parts in your car. He is the most incompetent person I have ever met in my life. This shop must be closed down. Check people's complain with Beter Business Bureau.
Business response:
This review is the result of a customer's desire to pay less than agreed to as documented on the invoice. There was no complaint about the quality of the service. This customer had made this transaction personal. Doug is an honest individual working hard to do a good job for our clients. Jim Mulne/James Import
Frequently asked questions about James Import Motor Service
How is James Import Motor Service rated?
James Import Motor Service has a 4.3 star rating with 20 reviews.
When is James Import Motor Service open?
James Import Motor Service is closed now. It will open tomorrow at 8:00 a.m.
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