James Avery Artisan Jewelry

Mailen Turner 

on Google

3 weeks ago

The customer service here is pretty bad. The Morton Ranch location is way better. Staff don’t listen and they’re unhelpful here. I came for a wedding band and asked if it’s able to be engraved because I want it engraved. She confirmed it can be engraved and then didn’t add the engraving. She asked for help because she didn’t know what to do and had to do another transaction. When I picked up my ring, I was waiting for her to put it in the bag. She asked me if I wanted a bag. I feel like this is common sense. I bought the oth... read more

Meredy Milkovich 

on Google

3 weeks ago

Well to put in the charm is free and free cleaning also they are super nice and sweet 

Anikah Nguyen 

on Google

a month ago

I’m very disappointed with my experience at this James Avery location. I received a James Avery ring as a gift and later tried to return it not even a month later, but I was told they could not accept the return because the ring was scratched. I understand having a return policy, but it was frustrating to have a genuine James Avery ring refused based on damage that was already there when it was purchased. I expected better customer service and a more reasonable return experience, especially when purchasing directly from the ... read more

Silk Pout 

on Google

a month ago

I just recently came in for the charm event and got a new bracelet with charms that I arranged a certain way. They took the picture and said it would be ready in 3 days. Okay 5 days pass and I never get an email, so I call and they say it’s ready. I come to get the Bracelet snd the charms are all messed up and not how I wanted it. I don’t want to be a burden but I was upset at how it was arranged when I showed them how I wanted it and they took a picture on their iPad with it too. Well it turns out the lady was slightly cond... read more