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Jackie Cooper BMW
- Car Dealers
- Edmond, OK
About this business
Location details
14145 N Broadway Ext, Edmond, OK, 73013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
They sold me a defective part and will not warranty or refund money. The told us that we had to return the part to be inspected in order to get another one. We returned the part and now they say That they cannot test the part and that we have to bring the car. They also charged more than the advertised price for the part. In every step of this process they have not done what they said. Mr. ****** ordered a Vin specific DME module. He is a independent mechanic and tried programming the module to the car. It has to be done by ... read more
Not a surprise that Cooper *** is not accredited by the Better Business Bureau. Long time *** owner but never ever again. Buyer beware of these shysters. They dont know what they are doing! My car has yet to come back to me repaired! Always a big huge bill but no repairs. They allow your diagnostic technician set your bill so his paycheck is bigger. Terrible dealership! No integrity, honesty or customer service.
They advertise a 3yr unlimited oil package for *** vehicles less then 20 yr old and under ******* milage and I met criteria. When I came back in to get my 1st oil change from 3yr unlimited oil package I purchased, they told me they would change my oil unless I reg price for oil change because at the time I had only driven 10k miles and have to be at 20k miles! ** instead, they just pour oil into my vehicle. No filter change or anything. After figuring out a few things myself I discovered how filthy my filter is and the color... read more
My story is too long to explain in full, so I will try to be as brief as possible. I dropped my car off for a basic service, they were an up a immediately needed with the red flag. The total they offered was over $9,000. I took one thing off and it was going to still be close to $6,000. They kept my car over a month, with no updates. A few other incidents happened and I was finally told that car was ready. I got ready to pull out of the parking lot and all the warnings went off. I pulled back in. Showed them and asked to get... read more
Business response:
<p>************ brought his vehicle in on March 14th 2024 for service work. We did a complete brake job and also inspected the vehicle. ************ did not respond to our text, emails and phone calls for 2 weeks. in our inspection we found multiple items that needed attention. Coolant leak, thrust arm bushings, 4 wheel alignment, rear brake pads, and coolant pump. he approved the work but turned down replacement of the struts-which are leaking severely.</p><p>When *********** came to pick up his vehicle the park distance co... read more
Purchased a 2019 Yukon Denali trading in our 2017 Yukon XL 5 days ago. After owning the 2019 for a day we began notifying dealership this car was not suitable for us. It is dangerous to drive. Our vehicle was still on their lot for sale. We stated we would be back in and exchange our vehicles. The General Mgr called, rudely stating Mr ********************** does not take returns. And stated our vehicle was already wholesaled, auctioned off. I told him it is currently on your lot as I have set up a test drive for today. And i... read more
Business response:
She did contact us and I told her we would repair the vehicle if there was an issue. They dropped it off and I drove it. It does have an issue and I told her I would repair it. The electronic rear suspension was out. Weve ordered the parts and itll be repaired tomorrow. I also asked ************** if it had driven properly in the beginning would she be happy with the vehicle and she stated yes. The vehicle will be repaired properly and we do not have a return policy. Im not sure why she is still persisting to return it.
BEWARE BAIT & SWITCH SALES SCHEME!!! This is a warning to anyone looking to purchase a new *** from this dealership. They will have you test drive a demo vehicle with all the bells & whistles, while telling you theyve got a car exactly like it in transit to their dealership and take a $1000 deposit, (which they tell you is refundable). I fell for this sales tactic and once that car finally arrived, it was NOT the car that *** (salesman) and I discussed. *** *************** informed me that I can order a new car thru them for... read more
It's a shame there's a character limit for this review, the full story has already been posted on this companies google review page. I Wouldn't recommend JCBM to anybody, EVER. This company strong armed me into paying for stuff I didn't want and used shady BS practices to try and get me to lower my initial down payment in order to capitalize on their profits.. Terrible customer experience, terrible business practices, terrible company. 0/10. F-. 0/5 stars. Do better Jackie Cooper BMW Mini<br /> <br /> <br />
I leased a car from Jackie Cooper in April, 2021. Its February *********************************************** June 2021, they told me it was due to COVID delays and sent me a paper temporary tag. In August 2021, they told me it was due to COVID delays and sent me another paper temporary tag. In December 2021, they asked me to sign a different odometer reading because they couldnt find the original I signed in April 2021 and sent me another temporary tag. In late December 2021, they said it had been registered and mailed me ... read more
I RETURNED A *** BECAUSE OF *** WAY I WAS TREATED BY *** ***** AND I HAVE *** GOTTEN MY REFUND CHECK AND ITS BEEN OVER A WEEK. ***** ******.
Frequently asked questions about Jackie Cooper BMW
How is Jackie Cooper BMW rated?
Jackie Cooper BMW has a 4.5 star rating with 2,966 reviews.
When is Jackie Cooper BMW open?
Jackie Cooper BMW is closed now. It will open tomorrow at 8:30 a.m.
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