Jack Ingram Motors

Veronica M 

on BBB

3 months ago

I was sold a 2020 ****** with a bad motor mount they swear they didnt know but I dont see how they did not know this car had a bad motor mount. They want me to either lose out on money or give them more money or make me get it repaired it should have been repaired before a customer about the vehicle. The car was about on 25 November 2024. The day is December 7, 2024 every day that I have driven that car I have heard this loud knocking sound like youre changing your gears you hear a knock if youre just simply driving in a cha... read more

Bridget O 

on BBB

a year ago

2019 rogue. Still paying for it. $40,000. Paid $300 in Aug to get sunroof unclogged and fix rattle in wind guard. Serv. Manager collected my money... Said would call when a part arrives... Never did. When I confronted him ... He responded that I refused service. BS. Why would I pay $300. Also he responded that he had several cars there with the same problem. Proper response " yes sir/mam... ** can take care of that." Also... Payed extra for torn/damaged leather seat repairs and he was totally no help with that. What is the s... read more

TINA M 

on BBB

a year ago

Since 2006, I have bought my cars at Jack ********************** ********* My friends as me why? My first ******** was a C-Class. The bottom of the line. And I was treated the same as the **Class owners who drove cars that cost more than my house. It was weird at first - I'm getting my car serviced and instead of a oil-smelling dirty chair with a coke machine near by, I'm sitting in an attractive, comfortable lounge area watching TV with complimentary coffee and snacks. And there is always the option of a loaner or shuttle s... read more

Larry C 

on BBB

a year ago

Jack ********************** Porsche wanted $235.00 to change the oil in my **** Porsche 996 with me furnishing the oil and filter($75.00)...Express oil in ********** did it for $32.99...Once before they charged me $900.00 for work that was never done..I complained to management and they corrected it...but I still don't trust them. 

Sandra H 

on BBB

2 years ago

I received notice of a defect with the lights in my 2014 ****** Altima and requested that I bring it to the dealership.. I brought it in on April 18, 2022. I was given a Repair Order #. I was told that they would order them from the factory but they were on backorder. I had been calling for 1 year, and was told that they were still on backorder. As my lights continued to go dimmer, I had to resort to using the bright lights that are very dim. I have been pulled over 3 times for using the bright lights. On March 14, 2023 I wa... read more

James P 

on BBB

2 years ago

I am very disappointed with the customer service I have recently received from ******************************************* I have been lied to * treated like I don't matter, because I am low income * a 100% Disabled Combat Veteran Medically Retired! They have told me that all of their vehicles at all Jack Ingram Motors vehicle lots are all priced to sell! They also said that they sell vehicles at ***** Blue Book (www.kbb.com) value! We all know that *************** Book is always more than what a vehicle is really worth * hi... read more

Walter A 

on BBB

2 years ago

I, a disabled veteran of over 20 years.. was lied to about getting a discount to buy my silver 2019 Nissan Altima.. also, the guy Jonah Green, I specifically told him I wanted to pay cash down, he put a loan on my car without my knowledge with Bank of America, I told him several times I wanted to pay cash down…I feel as if he owes me a apology, and I want the loan gone, that I never asked for.. 

Tanja R. 

on BBB

3 years ago

After spending almost an entire day trying to purchase a 2021 black on black VW Tiguan at Jack Ingram Volkswagen, we were told that the vehicle had been sold already to their own service department and was accidentally put back on the lot. The team members issued incorrect information several times throughout the day. Here is some advise that I can give to the finance specialist Matt: This loan was specific to the VIN number of the vehicle we worked on purchasing all day. Our bank told us we could not just change the VIN num... read more

Tanja R 

on BBB

3 years ago

After spending almost an entire day trying to purchase a 2021 black on black VW Tiguan at Jack Ingram Volkswagen, we were told that the vehicle had been sold already to their own service department and was accidentally put back on the lot. The team members issued incorrect information several times throughout the day. Here is some advise that I can give to the finance specialist Matt: This loan was specific to the VIN number of the vehicle we worked on purchasing all day. Our bank told us we could not just change the VIN num... read more