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Jack in the Box

3.5

About this business

Location details

13738 W Bell Rd, Surprise, AZ, 85374, United States

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WeekdayScheduleStatus
Mon6:30 a.m. to 9:00 p.m.
Tue6:30 a.m. to 9:00 p.m.
Wed6:30 a.m. to 9:00 p.m.
Thu6:30 a.m. to 9:00 p.m.
Fri6:30 a.m. to 9:00 p.m.
Sat6:30 a.m. to 9:00 p.m.
Sun6:30 a.m. to 9:00 p.m.
3.51,210 reviews
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Nicholas Bohrer's profile image
Nicholas Bohrer 
8 years ago

This is the third time I've been there and have gone at different times of the night after working two jobs, different times mind you, and they tell me there not serving anyone tonight through the drive thru. Why advertise 24hr drive thru and not serve. This isn't the only location that has done this to me. Another one near by me on waddel has done it to me twise. Took my order and after taking it tell me sorry we're currently closed. Why the heck did you even take my order then!?!? You have lost yourself a loyal customer an... read more

Kat Voss's profile image
Kat Voss 
9 years ago

It's hit or miss. Curly fries are usually good. Chicken fajita pita is not worth the money. 

Sam Fisher's profile image
Sam Fisher 
11 years ago

The place is very dirty & the store manager is lazy and rude they treat their employees like garbage it's not worth eating there or working there that store has violations all over the place. Minimum wage and no breaks for employees there I don't recommend anybody working for a fast food company 

Alexander Soberanis's profile image
Alexander Soberanis 
11 years ago

I really wanted a Buttery Jack Original and I was served a COLD, FLAPPY, STALE, WILTED BROWN LETTUCE > NO CHEESE burger paddy. My beautiful wife felt bad and added cheese then microwaved it and added her own spices to give it some sort of decent life...the one day AND MEAL I want CARBS and the one place I choose of ALL places, I GET SERVED CRAP. My wife attempted to call three times to (623) 544-1531 and NOBODY ANSWERED. I have resorted to social media now. ORDER #186 Thanks for reading! 

Mandy Sapp's profile image
Mandy Sapp 
12 years ago

This location is awful! They screwed up an order I had to repeat TWICE and then tried to CHARGE me for the mistake when it still got messed up. Seriously? Maybe if they stopped interupting you when you are talking at the speaker they might get it right. Then the curly fries they gave us as a replacement were soggy and cold. There is no way they made a fresh order. Way to make it right! :( #customerservicealwayscomesfirstbutnotatJackInTheBox #totallypissed #donttalkdowntomeforyourmistake 

Lana Swanson's profile image
Lana Swanson 
12 years ago
Ella Gwartney's profile image
Ella Gwartney 
12 years ago
Naden Drarjeh's profile image
Naden Drarjeh 
12 years ago
Xavier Enoch's profile image
Xavier Enoch 
12 years ago

Frequently asked questions about Jack in the Box

How is Jack in the Box rated?

Jack in the Box has a 3.5 star rating with 1,210 reviews. 

When is Jack in the Box open?

Jack in the Box is open now. It will close at 9:00 p.m. 

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