Izumi Sushi & Hibachi

Business response:

Hello and thank you for your feedback. We apologize sincerely for your experience. It certainly is our policy that servers are to attend to all the guests promptly and regularly. If you dined with us today, it is possible staff eat earlier on Sundays (during the week, staff take a break between 2 - 4pm as the restaurant is less busy) because as the day progresses on Sundays the restaurant becomes increasingly busy. Of course this is no reason for your server to be absent from service to all tables - there is no excuse for th... read more

Business response:

Thanks for joining us! :) 

Business response:

Hello and thank you for your feedback. We're very sorry to hear about this experience, as we always try to accommodate our customers' requests. May we ask which Izumi restaurant (Veterans' Blvd or 13th Avenue) you were at, and what was the time of the order? We will speak with the members of the staff on duty at the time. There are times when our staff may not understand the order exactly how you want it, but it's not an excuse, as they should always ask to be sure. Guests should never receive an ingredient to which they hav... read more

Business response:

Thanks so much for your feedback! We hope to see you again soon & Happy New Year! :) 

Business response:

Thank you for the feedback! We will take your notes tot he chefs! 

Business response:

Thank you so much, Patricia! We really appreciate all your support. -John Weng, General Manager