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Island Subaru
- Automotive
- New York, NY
About this business
Island Subaru in Staten Island, NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Location details
1257 Hylan Blvd, New York, NY, 10305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedVery friendly and knowledgeable people work there! Me and my wife spent about an hour there and every person we dealt with was giving to us all the attention and kindness! We felt like among Friends that were taking care of our needs without any pressure. We got a good deal and recommend everyone who need a car come here. SUBARU is the best and best people work for Subaru.
Business response:
Gregory, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. Please let us know if there is anything else we can do for you; we are more than happy to help. Take care!
My wife and I were on the market for a car and we decided to go look at the Forester. We were greeted shortly after walking into the dealership and was connected with Oscar Huey. Oscar was very straight forward, transparent, and super helpful. We looked at both used and new Foresters, test driving both. Oscar was super patient with us, even over the phone when we had to leave the dealership to take care of our son. Ultimately, Oscar helped us purchase our first family car. Shoutout to Irv, the finance manager, who was friend... read more
Business response:
Congratulations on purchasing your first family car, Derrick! We're glad to hear Oscar and our team delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Efficient and knowledgeable staff. Donna was fantastic to work with! I'm beyond happy with my second Subie 🚙
Oscar at Island Suburu, was very helpful. I bought the Forester. Great car. Would recommend to anyone.
Business response:
Carmen, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
WORST customer service ever !! I have been trying to buy a car from them for a month. Keep getting passed around. Made an appt. for a test drive. When I got there they didn’t have the car. Told me I have to wait for car to be brought from another location. Then blamed me for not telling them I didn’t want a manual transmission. Manager is very rude. Acts like you are bothering him. Obviously never heard of trying to give good customer service. Last time I leased from them I was at the dealership for 7 hours. I will Never buy... read more
Business response:
Kelly, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (718) 697-6000. We look forward to hearing from you.
The manager, Bes, was extremely helpful. She stayed in touch and made sure all of my concerns were addressed and ensures costs were kept to a minimum
Business response:
Joshua, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership! Safe travels!
Excellent customer service in their repair center. I’ve dealt with the same staff for three years now and the service has been consistent and professional. Most recently, I saw Primo who went out of his way by text and phone calls to keep me updated and ensure my satisfaction.
Business response:
Vinny, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Complete waste of time. Chris called me the day after I put an inquiry in on the website regarding a car. Said he has been trying to reach out to me for a couple of days and then refused to acknowledge that I placed the inquiry in literally the night before. So moving forward he rushed to schedule me in for a test drive. I left work early in order to get there at the time he dictated, and sure enough he's not there. Instead I spoke with a woman who didn't even introduce herself and was on the phone for the first 10 minutes I... read more
Business response:
Sean, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (718) 697-6000 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
On their service center. Technicians or whoever is responsible forgets the recommended date for next oil change or service.
Business response:
Leah, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Frequently asked questions about Island Subaru
How is Island Subaru rated?
Island Subaru has a 4.7 star rating with 2,092 reviews.
When is Island Subaru open?
Island Subaru is open now. It will close at 9:00 p.m.
Need help? Contact us.
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