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Island Security
- Home Services
- Mercer Island, WA
About this business
-Home Security Systems -Commercial Security Systems -Security Camera Systems: Residential/Commercial -Fire Alarm Systems: Residential/Commercial -Intercom Systems: Residential/Commercial -Custom Wiring - New Construction Pre-Wiring -Access Control Systems Our monitoring station meets all local, state, and Federal requirements, as well as being selected to be a U.L. Monitoring station. What this means to you is that whatever your monitoring needs are we provide them. Additional Services: Island Security will do any low-voltag... read more
Location details
7605 SE 27th St # 209, Ste 209, Mercer Island, WA, 98040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Response to Worst Customer Service Possible - DO NOT GO WITH – On September 22, we wrote a review of Island Security which was scathing. After a bit of thought and some discussions with our neighbor who referred us we felt it was important to correct our previous review of Island Security. At the time we were going through some personal problems and it seemed everything was an issue. Most of the things we wrote about Island Security were not true. They do answer their phone twenty four hours a day. They never called us about... read more
Worst Customer Service Possible - DO NOT GO WITH THEM! – We have been a customer for 3 years and have NOTHING BUT BAD EXPERIENCES with them. Initial alarm install was higher than competitors, but decided it was good to go with a local company - SO WRONG. Somehow we got wrangled into a 5 year contract, but WE WOULD RATHER EAT THE COST THAN STAY WITH ISLAND SECURITY. Issues (not an exhaustive list, just the ones today): 1. They were almost impossible to get in contact with unless they wanted money. 2. They charge for all phone... read more
Top Notch Burglar Alarm Company – We are surprised at the two negative ratings of Island Security. Our experience was perfect. The company is not the lowest priced, they are avearge. Yet they do top quality work.Their techs are clean, polite and skilled. The quality of their equipment is top notch. This is our third house system with Island Security. Both our businesses are also protected by an Island Security Burglar Alarm and Camera system. We recommend them as often as we are asked.
Corrections to two reviews – All of you have had a customer or two like sbjella and cj45 who left the reviews above. Mrs. Bjella's problem was her husband, not the system installed by Island Security or the way she was talked to. A quote from the note she sent to Island Security. "I am sorry to ask for the cancellation of our security system. I showed it to my husband and he refuses to use it. I even purchased the key remote controls to help make it easier. I feel the fight is futile". This whole matter boils down to Mr. Bje... read more
Great Alarm Company – Sorry, I have not had the experiences that two other reviewers have had. We (my extended family) have dealt with Isl. Security since I was a little child. I recently had them install the alarm in my new house in Bellevue, and my parents moved to the Issq Highlands and had them install their alarm. Excellent service, very creative installs to blend in decor as much as possible, Seth (the owner) has been really nice to work with. Mike installed and removed his shoes (without requesting) and really cleaned... read more
DO NOT USE THIS COMPANY! Go with someone else and save yourself alot of headache. – Island Security is terrible to deal with. The owner is sarcastic and down right abusive when you talk to him. Save yourself alot of headache and go with a company that provides customer service and treats their customers with respect. Island Security does none of these things.
Worst Security Service – Be warned Island Security is horrible. Don?t use Island Security, based out of Mercer Island. It?s rare you get them to answer the phone, the answering service takes forever to pick-up, and call backs are not right away. In times of emergency they have never been quick to respond if at all. Our alarm would go off and we?d never get a call. There is no type of security screening when you call in either. Also, the owner is unprofessional and full of himself. We had them under contract for a very long t... read more
Frequently asked questions about Island Security
How is Island Security rated?
Island Security has a 4.1 star rating with 77 reviews.
When is Island Security open?
Island Security is closed now. It will open on Monday at 9:00 a.m.
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