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323 E Riverside Dr # 122, Suite 122, Eagle, ID, 83616, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
The staff making the appointments at the Eagle facility are very unprofessional, and I would go as far as to say rude. Apparently this facility doesn’t care that they have such a low rating.
The doctors are good here. But the front desk staff is terrible. There seem to have been a phone problem in the office (cannot blame them for that), but it turns out they use an external answering/messaging service that also serves many dozens of other businesses. (this may be fine too). But guess what, it does NOT work. I left 2 voicemails, and had 3 messages sent to this office and did not hear back at all. It seems that they just don't want our business. Sad.
I want to say this- Dr. Reynolds and his staff are beyond excellent. I'm 68 years old and i walked in to Intermountain eye center a literall mess.VERY near sighted, glaucoma, and cataracts in both eyes. This team has me WELL on the way to seeing clearly again! Words cannot describe the feeling, let me tell you.
Most recently there seems to be a breakdown in communication between Dr. Reynolds office and the VA. I seem to have an ongoing issue with getting my eyedrop refills in a timely fashion. Today is 4/3/25. My appointment was for 3 Pm and it is now 4/15 and I have yet to see the doctor. The customer service is non existent.
Intermountain Eye Centers has a 2.6 star rating with 35 reviews.
Intermountain Eye Centers is open now. It will close at 5:00 p.m.
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