Innovative Medical Equipment LLC

K Hicks 

on Google

6 months ago

I would like to publicly thank Ms Hollie Bryant. She needs to be commended for her outstanding customer service. If I could I’d give her a raise. I actually was on the website and was submitting a request to see how to clear the system and knee pad. The unit had power but wasn’t cooling. At the time I was 4 weeks out of Total Knee Replacement (TKR). I used the unit I was sent home from the VA hospital every day since being released. It would give a great deal of pain relief when it worked. She answered and asked if she could... read more

Diana K 

on Google

3 years ago

Terrible service. I bought a thermazone 15 years ago as recommended by my migraine doctor, it worked great for a while, then started needing repairs, which I paid for until they said it could no longer be repaired and they sold me a new one in 2017. I used it a handful of times over a couple of year and then it just stopped working. The number number I had for the company was not working and it was very difficult to get a hold of anyone there. I sent a request through their website and Helen Stauffer responded, we went back ... read more

Jamie Cole 

on Google

5 years ago

I have had FOUR foot surgeries and in total I only needed two prescription pain killers thanks to Thermazone. Plus, my doctor couldn't believe how little swelling I had because of the effective cooling I received from this amazing device. It is easy to use so I never worried if no one was home to fill it. All it required was a little bit of filtered water and I was all set. I feel better knowing I have a Thermazone in my home should anyone in my family ever get injured or have surgery as it is an incredible heal-promoting de... read more