INFINITI of Serramonte

Krisy Yang 

on Google

4 months ago

I visited Nissan/Infiniti of Serramonte, and Mike went above and beyond to provide extraordinary service. He took the time to gather all the details about my car’s issues, gave me a ride home, and later picked me up when the car was ready. When I missed their call about the car being done, both Mike and Sabrina went out of their way to reach me because they knew I needed my vehicle back urgently to pick up my daughter. To top it off, they surprised me by washing my car—and fixed all the problems too. Huge thanks to Mike, Sab... read more

Billy G Gruff 

on Google

a year ago

Couldn't be happier with the DEAL I got at Golden State Nissan! Doc Spurlin met all my needs for the car I wanted at the price I wanted and was in and out within 2 hours. Yes, I know....UNHEARD OF when purchasing a new car! If you're in the market for a straight forward, no nonsense DEAL without the "car salesman" shtick...ask for Doc! 

Ma Noreen Mendoza 

on Google

a year ago

I was assisted by Leon Chang since I've came in today. He was able to help with with choosing a car that I was comfortable with as well as trading in my old car. His service today really paid off because I'm leaving with peace in mind knowing I chose the best dealership and a great car that I can use every day and feel safe driving. It meant a lot to me that he really took his time to help me. I've never felt so relieved and I'm very confident that he's the best addition to this dealership. He really went above and beyond to... read more

MMS 

on Google

9 months ago

Could not be happier with the purchase experience and would recommend the process for both new and used. Staff is efficient, friendly and even with a long test drive we were out the door in under two hours (they even topped the gas tank off)! The folks from both sides of the house (Infinity and Nissan) worked together as one. Very fair pricing and NO price gouging on add-ons (my 9th car purchase so am very familiar). 

Keith Elliott 

on Google

9 months ago

This review is strictly related to the service department. I received a notification in the mail from Infiniti about a recall on the turbo charger for my Infiniti Q50S. I stopped by Golden State Infiniti in early July as I began experiencing some of the warning signs detailed in the Infiniti recall notification. After speaking with a service advisor by the name of Bob, he advised he would order the replacement turbo charger. Bob kept in contact in subsequent days to let me know the part was on order and when it should arriv... read more