Indianapolis Power & Light Company

David L. 

on Yellow Pages

8 years ago

This company is horrible I return home after the VA and found out my service was shut off no disconnect notice nothing when I called in they said that it was for nonpayment we made a payment on January after being on the phone for 20 mins I found out they had 2 numbers wrong on our account which we have used that account many times before to pay our electric bill they never sent us a shut off notice they told me they mailed it out no they didn't all we received was the new bill for January now my family has to stay in a hote... read more

Tanicka T. 

on Yellow Pages

9 years ago

Worst power company ever! I blame company heads. A fish rots from the head down. They have no compassion for clients. And will let you know that they don't care. They don’t provide any weekend emergency billing issues. If a customer is disconnected on a Friday, you have to wait till Monday to get any assistance. Even then they don’t guarantee when the services will be connected, Advising it will be reconnected within 48hrs. That =’s 4 days without electricity. Where does that leave the communities most vulnerable IPL custome... read more

Brandon A. 

on Yellow Pages

10 years ago

Customer service is horrid. Don't bother trying to call them with a question about anything, they won't have an answer. If you are late by one day, you can expect your power to be turned off even if you are not on a disconnect notice. This company is as bad as Comcast. 

Tyler W. 

on Yellow Pages

10 years ago

Worst power company I've ever had to deal with! If you live in Indy go where they are not your power provider. Been waiting on power for over 24 hours and all they will tell you on the phone is they have guys out till 9pm. I told them it sounds like you don't have enough guys to service all your customers and the response I get is we have more than enough. What the heck????? Get me power then!!! Terrible company! Stay away from them!!!! 

Margie M. 

on Yellow Pages

10 years ago

Today was a great day I met a lady name Ms. Bryant who works for Indpls Power Light she was so helpful and polite we need more people like her when you call in to get help. Thank You Ms. Bryant 

Brenda H. 

on Yellow Pages

10 years ago

They are just awful on service and I never received a bill and they say I was sent out 2 bills (ok) one that I payed the amount that was due for non disconnection and the next was for another payment for October 1st and that was sent out September middle of the month and now my service has been shut off because of their mistake and now I have to pay full amount that is due for reconnection service I never had a problem with any other light company until I got IPL anybody know any other light companies besides IPL that i can ... read more

god12 

on Yellow Pages

11 years ago

THIS COMPANY IS GETTING A BAD REVIEW THEY TURNED OFF ARE LIGHTS AND HAD BEEN GAUGING ARE BILL MY HUSBAND PAID THIS COMPANY TWICE LAST MONTH AND THINKS THAT THERE IS MORE MONEY TO KEEP PAYING THE BILL THEY DON'T UNDERSTAND THE FINANCIAL SITUATION WE HAVE DO NOT MOVE TO INDY! GO TO ANOTHER COUNTY OUTSIDE OF THIS ONE BETTER COMPANIES AT LEAST THEY GIVE YOU TIME TO PAY YOUR BILL IPL DOES NOT THEY SHUT OFF PEOPLE'S LIGHTS. THEY TURNED OUR'S OFF AND WE HAVE CHILDREN AND I CONTACTED URC ON THEM AND NO ONE IS WANTING TO CALL BACK TH... read more