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IMT Cherry Creek
- Residential Leasing
- Denver, CO
About this business
Location details
4750 E Cherry Creek S Dr, Denver, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
poor customer service / response to reoccuring issues July 2019: So we renewed our lease, the cost only went up (apartment & garage) about $90+. So, here are the only complaints we've had: (1) For months we've been letting them know that we're not getting notified when our packages are delivered to the office, but they haven't really done anything accountability wise to ensure this doesn't happen. Most recently, we weren't notified of a package delivered containing medication, and another package containing checks. (2) It's ... read more
Business response:
Hello Mary, I hope you are having a great day. I know we have already been in communication regarding the issues listed in this review. While we do strive to have great customer service and hope our residents are always enjoying living at the community, there are some things that we can or cannot offer or remedy 100 percent. We do have guest parking for guests that is free and that is a plus for people who live here and have friends over, but it also allows ride shares to utilize those spaces as well. We have discussed the i... read more
customer service August 2019: We tried to talk to IMT staff and IMT corporate about not receiving notifications that we have packages and their response to us is that the emails are just courtesy, they're presuming residents know when they have packages because of tracking info, even though tracking info isn't always available. Secondly, there's always issues with couriers and rideshare drivers blocking the entryway (when there's no guest parking available) and their response to this was that they have guest parking availabl... read more
Business response:
Hello, Thank you for your additional feedback on our community. Our onsite and regional team have spoken to you regarding your concerns. In regards to your packages, if you notice that it is delivered and you have not received the courtesy email from us, it is recommended to either contact the carrier to see where they left it or the office to see if it is here. We do have guest parking for guests that is free and that is a plus for people who live here and have friends over, but it also allows ride shares to utilize those s... read more
Not concerned with protecting their residents. Despite being residents of the property, our vehicle was towed last night, to the tune of almost $300 my family's expense. I approached management about it, and despite there being clauses in the lease agreement that directly conflict with the tagging policy, they refused to offer any assistance. In the lease agreement there is a clause that says something along the lines of having "_____ hours to respond to a posted violation," and I was informed that the number of hours is lef... read more
Business response:
Hello, We are so happy you have called IMT Cherry Creek home since last September and want to thank you for your review. You are correct that your lease contract clearly outlines our parking policy. The warning for a parking violation is intentionally left blank; as this time is not guaranteed. We do remove vehicles that are in violation of our parking policy promptly. We remove such vehicles in order to make room for permitted vehicles of residents, who abide by the requirements outlined. I would like to clarify that IMT do... read more
Declining more and more everyday Be ready to get notices on your door because your patio furniture is not the brand they like. Grounds are always a mess, sidewalk lights are always out. Staff blows-- the females are constantly gossiping about residents and being snarky with potential residents Significant decline in business and customer service.
GREAT PLACE, GREAT MANAGEMENT COMPANY I HAVE BEEN A RESIDENT HERE FOR 3 YEARS AND I WANT TO SAY THAT SINCE IMT HAS TAKEN OVER IT HAS BEEN A GREAT CHANGE SINCE GREYSTAR. THE OFFICE STAFF IS VERY FRIENDLY, THE MAINTENANCE STAFF IS JOHNNY ON THE SPOT. I SEE GREAT THINGS HAPPENING WITH THE PROPERTY AND I THINK THE THINGS THAT MAKE THE DIFFERENCE IS THE MANAGER TINA. SHE IS TRYING TO CLEAN THIS PROPERTY UP AS IT HAS NEEDED IT FOR A WHILE. GREYSTAR NEVER CARED, IMT SEEMS AS IF THEY DO! I AM RECOMMENDING ALL MY FRIENDS AND FAMILY H... read more
Sonata at Cherry Creek - Cozy, but Far From a Complete Composition so·na·ta s?'näd?/ noun noun: sonata; plural noun: sonatas a composition for an instrumental soloist, often with a piano accompaniment, typically in several movements with one or more in sonata form. The Sonata at Cherry Creek Apartment homes are incomplete at best. Living in them feels like something is missing. The common denominator within each unit is a cozy floor plan complete with hardwood laminate flooring, shiny silver appliances, and a gas fire place ... read more
Frequently asked questions about IMT Cherry Creek
How is IMT Cherry Creek rated?
IMT Cherry Creek has a 4.2 star rating with 452 reviews.
When is IMT Cherry Creek open?
IMT Cherry Creek is open now. It will close at 5:00 p.m.
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