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Import Connection, Inc.
- Auto Repair
- Charlotte, NC
About this business
3 Reasons to Rely on the Professionals at Import Connection Inc. 1. WE SPECIALIZE IN IMPORT CAR REPAIRS IN CHARLOTTE, NC When your import automobile needs repairs, you want to take it to a professional who specializes in foreign car repairs. The four-man team at Import Connection Inc. can rely on 50+ years of combined experience. This allows us to provide reliable repairs on today’s increasingly complicated import automobiles. We specialize in Volkswagen, Audi and BMW, and we also service other imports, including: Volv... read more
Location details
5320 Monroe Rd, Charlotte, NC, 28205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a really bad experience at Import Connection today, They worked on my car yesterday and the engine light came back on this morning. I took the car in this afternoon to get the light checked, and Jon told me that the guy that worked on my car yesterday was busy. I waited 1hr and 20 min. To make a long story short, the mechanic that worked on my car was not told that I was waiting, and when I tried to inquire about this to Jon, he started yelling at me. I couldn't believe it!! He said the other manager was out, they have... read more
Good place - they stand behind their work – I have had my Allroad here 3 times for CV boot replacement. They cost half as much as the dealer to do this. The first boot was installed a little too tight; because it was pinched, it failed in about 6 months. They replaced it for free with no questions asked. I plan to go back for the timing belt change when my warranty is up. FWIW - our family business is a car dealership (but not Audi - I'm sorry Dad) and I know a lot about cars.
Excellent Service – I went to Import Connection with a few issues with my '03 VW GTI 1.8T. Thanks to John and his crew Don and the mechanics my car runs and drives like new. John and Don took the time to explain to me why my check engine light was on and what the underlying issues were relating to it. They also took the time to look over the rest of my car and alerted me to some suspension bushings and shocks that needed attention. When it came to pricing the new suspension pieces I found that John and Import Connection had ... read more
Great service and prices! – Just moved here from Seattle and was looking for a place to take my 07 VW Toureg. Tried 2 of the local VW dealers before finding Import Connection. Had them do my timing belt service and valve cover gaskets. They were hundreds of dollars cheaper than the dealer quoted me for the exact same job. They dropped me off at my office downtown (or uptown as they say here) and picked me back up. I was very pleased with their service.
Looking for service – I'm trying to decide if this is the place for me to get my BMW serviced but I'm not sure now. I was ripped off by another import dealer so I'm kind of leary now! Anybody out there have anymore suggestions?
I came in with my Audi A6 because I needed a headlamp replaced and my check engine light was on (I needed to get a NC inspection). I was told that they would put my car on the 'machine' in order to diagnose the problem. Two days later (a Thursday) they called me with what they believed was the problem and gave me a quote ($700). I was told that the car would be ready by the next Monday. Well Monday came and went and I had to call them on Tuesday to see what was up. I was told there was a delay and the car should be ready Thu... read more
Business response:
The sunroof was open when the car arrived as was seen by 2 techs who were standing outside the shop. It was Feb. but it was about noon time and a warm day. We never had any reason to close the sunroof as the car was inside the whole time. We didn't even think about the sunroof until the customer came back in and said it didn't work, then we fixed it for free. He was completely informed of what we were doing and the costs involved, we did have to special order a couple of parts from Audi which took longer than we anticipated.... read more
Couldn't get a quote – I called in saying I scheduled maintenance for my audi TT. I asked how much that interval would cost. The guy said he needed to look up a part and would call me back. I never heard back, but took my car in when I said and asked when it would be done. It wasn't going to get done that day so I rescheduled for the next day. I brought it in right at opening instead of 10:30 am just to give them enough time. Around noon I got a call saying that some plastic thing was close to breaking and I could pay $250 a... read more
Business response:
This was 40K service that included spark plugs cabin filter, air filter as well as a long list. This service obviously costs more than previous services most of which would have been glorified oil changes. As far as the air pump we repaired, we would have been happy to explain how and why this pump works. We are happy to give any customer as much or as little technical info as they want. Many of our customers don't want a lot of technical talk but I am always happy to talk at length with any who do. This was something we fou... read more
They came Through like a champ! – I was totally new to the area. The AAA towing dude suggested this was the best place for imports. I just went with his suggestions seeing as I was new to the area. They totally helped me out gave me great prices I could afford. The service is Southern style so don't be in a rush. They were very patient with me, frustrations, my pickyness and all. John the owner will totally help you out. Its now my car repair home. Yes, you see them chowing together but this is probably where they figure thi... read more
Best Volkswagon Specialist In Charlotte – I came here with not a lot of money and a whole lot of problems. Don the service manager was respectful to me and treated me like a costumer should be treated. I have heard great reviews about this shop from all my friends and I am so glad I came here. I can honestly say I will be a costumer for a long time here. Thaks Import Connection for helping me get my volkswagon back on the road.
Frequently asked questions about Import Connection, Inc.
How is Import Connection, Inc. rated?
Import Connection, Inc. has a 4.3 star rating with 103 reviews.
When is Import Connection, Inc. open?
Import Connection, Inc. is closed now. It will open at 9:00 a.m.
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