Imperial Pool & Spa Services

Lighthouse10451 

on Citysearch

14 years ago

Crook!!! – Ordered a winter cover from Bruce in the fall of 2009 and scheduled a spring opening. I gave Imperial $750 down payment on the cover. When Imperial opened pool in the spring of 2010, they did a horrible job! I paid for the opening in full and asked Bruce for my deposit back on the cover. He agreed, now December of 2010 and he still has not sent me the $750. Bruce is not truthful and I will be taking him to court to get my money!! Do not use Imperial! 

molli411 

on Citysearch

15 years ago

NEVER USE THIS COMPANY – I went with Imperial over several more expensive companies to install a salt-chlorinator on my inground pool. Installation was smooth, and price was great. Turns out the unit was not strong enough for my pool and I still had to add chlorine daily ! I called once a week for 6 weeks, and gave all details on chlorine levels. Every company I called told me that Bruce had installed the wrong size cell for my pool. Bruce told me he was working with the manufacturer to get the replacement at cost - summer e... read more

ImperialPoolsistheWorst 

on Citysearch

17 years ago

The WORST BUSINESS EVER!! – We called Imperial Pool to open and clean our pool. All we got was a bill for twice the amount that was quoted to us and our pool was still black!!! They did not clean or vacuum the pool, although they told their boss that - and he did not believe us. He was so rude and did not even apologize about the inconvienance. Instead, we had to call him every day to see when the pool guys were going to finish the job. Bruce is probably the worst business owner we have ever encountered. He does not care abo... read more