Illinois Masonic Community Dentistry

Gail Carr 

on Google

4 weeks ago

Left numerous messages never received a call back. Called the hospital to put a call thru and they answered asked rudely if I had the direct number, I said I left numerous messages, gave my daughter an appt in december, but not with her dentist, she hasn't been there since february 2024.She said she would speak to her dentist to get an earlier appt. Never got a call back! Very disappointed, my daughter has been going for many years and we never had this problem. Dental health is so important, my daughter has enough medical p... read more

Evelyn Franchi 

on Google

2 months ago

I’ve been trying to call them to schedule my sons return appointment since June 3rd it’s now June 9th I have called over 20 times left plenty of voice message not one single person got back to me! The phone will ring 3-4 times then hang up. Per dentist requirement my son needs to be schedule no later than June to finish up his work. But how is that even possible if no one answers the phone. So unprofessional…. Like does the phones not work anymore. Once my son is completely finished with his procedure I will in fact be takin... read more

Ivy Zhu 

on Google

2 months ago

My daughter sees a pediatric dentist here, who was very good, which is why this isn't a 1 star review. I have tried calling at least 5 times, leaving a message each time to make a return appointment. No one has returned a call in the last 2 weeks. The one time I got a person on the phone, she stated that they were unable to make appointments due to changing their EMR and to call back June 3. I called back on that date, no receptionist answered, and have since left 2 messages that have not been returned. The administration ne... read more

Nataliya Terletska 

on Google

7 months ago

In the middle of my wisdom teeth extraction, the male attending on call Dr.Hanson behaved unprofessionally, acting immaturely while I was inadequately numbed. I started having a panic attack in response to feeling him drilling and for some reason he put his hand on my shoulder and I brushed it off because I don’t know him. He then decided to retaliate by saying verbatim “put a stitch in her and go home”. If you’re comfortable with this level of care, lack of respect, and total absence of compassion, this might be the dentist... read more

Reina Lebron-Morales 

on Google

a year ago

Our family has been going for years and always have had a great experience. We brought in our youngest for a second opinion as we transitioned due to moving out of Chicago. We hoped that with this visit we would be able to return to Advocate dental for continued care. When leaving our last appointment, not only the dentist but also the front desk receptionist was extremely rude in their manner of tone , facial expression and conversation. We drove over an hour thinking we would have the same great experience as we have in th... read more