Illinois Bone & Joint Institute

Mary S 

on BBB

a year ago

Ive had 3 surgeries at **** and had to have revision surgery on two of them. I should have reported my knee surgeon, ******************, for refusing to listen to me and give me drugs I specifically told him I was allergic to. Woke up during that surgery with him and the anesthesiologist having a verbal altercation. Subsequent surgeries with other surgeons were failures and had to have revision surgeries at other facilities. Recently I received very dangerous advice from another one of their surgeons. These other surgeons di... read more

Mike Y 

on BBB

a year ago

Ur first visit or ur 10 visit It never gets old every time you go there its the same answer we are running 45 min behind. But here is the problem 45 min turn into 90 min waiting every time. They will never disappoint you when it comes to making you wait over an hour to see you doctor. Worst place to go if you have no patience. 

James S 

on BBB

a year ago

******************** Did not look at **. for 6 weeks prior to surgery. Was suppost to be a partial knee replacement. ****** of he informed myself and wife of change after arriving late for my surgery. Went ahead anyways. My mistake. New knee not installed properly per 3 other Dr.'s. Never was seen by him afterwards. ***** his ankel playing Hockey. PA never addressed I shoild have been manually manitulated. You are just anumber. Would not ever go back again since ************** has passed. 

Colleen H 

on BBB

a year ago

I do like the doctors and support staff however in order to make an appointment they require a credit card to be put on file or they will not see you. Then they say youll receive a statement and you have to pay in 10 days otherwise they charge your card. Its a ridiculous policy. Received my statement on a Monday it was due Wednesday they said too bad - there are not many orthos that arent under this company its a racket 

Roz S 

on BBB

a year ago

If I could give 0 stars I would.On December 07, 2023 I had an appointment (first visit) to be seen by a doctor with the Illinois Bone and Joint Institute. While filling out the patient forms, (about 9 pages), the last page of the paperwork was a credit card authorization form. I returned the forms to the front desk without completing the credit card authorization. I was called back to the front desk and asked to complete the form. When I declined, I was informed that the doctor would not see me unless I agreed to put a credi... read more

ALEXANDRA P 

on BBB

a year ago

Terrible customer service. I was in the ** for lower back pain Mid November. I was unable to walk due to the pain. After my ER visit I called to make an appointment for follow up. I was told the first available appointment was mid December. I told the person I was willing to go to any of the 3 locations at any time. They are booked until mid December. I also asked to speak with the office manager. I was told its not an option. I called their office 4 consecutive days. I received the same response. It was as if a robot was on... read more

Larry H 

on BBB

a year ago

I was a patient of ************************************ at the Illinois Bone and Joint Institute in ********. I saw him on August 10th in his ******** office. He advised me to have my five pairs of orthotics modified. He took my orthotics and sent them to his chosen lab, DPM Orthotics, in **** ****. After not returning my orthotics to me for over six weeks, he stopped responding to my phone calls. Both he and his staff ghosted me. They just walked away from any responsibility to get them back. Unconscionable! Finally, after ... read more

Yassir J 

on BBB

2 years ago

My 3 months follow up appointment was at 2:30pm and I got there around 2:20pm. The desk lady called me after about 20min waiting to tell me that they are trying to call my insurance to verify eligibility and I said OK. Then 20 minutes later this guy introducing himself as accountant telling me that I need to reschedule my appointment cause they cant get hold of insurance (usually doctors offices call to verify eligibility a day before or at least couple hours to patient visit) VERY BAD PRACTICE to call to verify coverage whi... read more

JoAnne G 

on BBB

2 years ago

******************** performed my foot surgery on December 23, 2021 at ******* hospital. My experience at ******* was negative from a surgical nurse who could not set-up an IV to being overdosed on Albuterol by the Anesthesiologist. A week later when I saw ********************, he said I had developed an infection, I asked him if the infection would heal and his response was we can hope & he sent me home. He called me the next morning, New Years Eve, to tell me that I needed to go to the *** he recommended that I go to *****... read more