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Illinois Bone & Joint Institute
- Healthcare
- Des Plaines, IL
About this business
Illinois Bone & Joint Institute provides comprehensive orthopedic care for adults and children at more than 50 locations in Illinois, including immediate care, physical therapy, imaging, workers' compensation and more.
Location details
900 Rand Rd Suite 300, Ste 300, Des Plaines, IL, 60016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Made appt with an IBJ facility 3 week wait When I arrived to check in with my ID and Ins card i was sent away because I did not have a credit card. Since pain in my knee was bad went back home got card came back and waited an hour. I received a statement and paid for my July appt as stated on the check. Before any other statement I got a charge on card for the July visit Called and they said the check went for the Aug visit and Card for July visit. However, those visits had a different amount charged. Unlawfully used one pay... read more
I went for a left shoulder injury after a golf cart rollover accident and was seen (after Physicians immediate care with anti-pain and myorelaxant) by Dr. ***** ******* at IBJI ********************* 12 days after the accident . He cheered me up and was very conservative in terms of injury assessment and follow-up care. Ordered an MRI since X-ray was inconclusive, and did not recommend PT immediately after discovering on MRI a small fracture that will heal by itself. I highly recommend Dr. ********
Doctor was fine, but billing was a mess. We originally chose *** from all the multiple options we had, because of their willingness to bill 3rd party insurance for a car accident. They were given the car accident insurance information, and unbeknownst to me, they didn't pay because they were not found responsible, it was a *********************** that was responsible. We tried to give *** the corrected info and they wouldn't take it. We tried to do our final follow up appointment and they refused to allow us to see the docto... read more
Business response:
Thank you for your feedback. We acknowledge your concerns and appreciate you for bringing them to our attention. At ****, we are committed to providing compassionate and quality care to all patients and their families. Thank you once again for bringing this to our attention. We value your feedback and are committed to ensuring a positive experience for all our patients. Sincerely,Illinois Bone and Joint Institute, LLC
**** promotion of their Ortho Access is an attempt to pull patients from hospital emergency rooms. I made an appointment Monday morning and was not told same-day appointments were treated as walk-in cases. After 2 hours of waiting and seeing 50 others in waiting room also waiting, I drove to hospital ER, was seen in 15 minutes, had xrays & tests for broken wrist. Excellent & attentive care from hospital doctors, definitely worth having fall-related injury treated by emergency room. I'll never go back to IBJI Ortho Access - t... read more
Business response:
Dear Ms. *********** you for your feedback. We acknowledge your concerns and appreciate you for bringing them to our attention. Our records indicate that you had an appointment scheduled for 10:30 am on December 9, 2024. Arrival time was 10:04 am, and check-in was completed at 10:11 am. You cancelled the appointment at 11:13am. The total wait time was 62 minutes from the time of check-in to check-out. We strive to have patients evaluated as soon as possible in our OrthoAccess clinics. We aim to make the experience easy and c... read more
MRI staff completely incompetent and no oversight. Currently being treated by an IBJI Doctor *** ordered an MRI of my elbow and upper arm. I visited the ******************* on November ****************************************************** *********** on December 4th; I booked the appointment. On the morning of December 3rd, I get a phone call from the ****************** location, stating that an error was made, and that Des Plaines is unable to do the **** but they had an opening that same evening at 6:30; I rescheduled my ... read more
I went to the Illinois ***************************** Institute for shin ********************. I saw a PA, ****** ****** who never even examined my leg. She claims she did a ******** test and said my test was negative. She never did this exam on my leg so she falsified my records. She also claims she did a Lachmans exam with negative results. This exam also was never performed on me. My brother is a witness as he was in the exam room with me. Falsifying my medical records is illegal. I then saw a Dr. ******* at the **** on 9/... read more
This place is the worse. **************** was awful and they wanted me to get a X-ray when I had an MRI with me..how does that make sense? I waited an hour and 15 mins for a ten minute appointment with Dr. ** which was not only bad at what she does but doesnt know how to say hello or goodbye. Again, stay away from this place. All they want is your money.
Will not refund my $40 copay that they shouldn't have even taken because I met my OOP maximum for the year. Fraud.
*****************, is a very professional and kind Doctor. I followed his instructions during my injury and I'm thankful to be progessing. My Physical Therapists: ***** who is caring. ***** who is simply gracious. My Physical Therapist Assistant, ******* was an ****** *****, ****** and all those who helped me was nice. Everyone I came in contact with from the first day I stepped into The Ilinois Bone and Joint Institute located at ************************************** did a great job assisting me and that is rare in this Wo... read more
Frequently asked questions about Illinois Bone & Joint Institute
How is Illinois Bone & Joint Institute rated?
Illinois Bone & Joint Institute has a 3.7 star rating with 115 reviews.
When is Illinois Bone & Joint Institute open?
Illinois Bone & Joint Institute is closed now. It will open tomorrow at 8:00 a.m.
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