Ideal Yardware

Zach I 

on BBB

2 years ago

I recently purchased a snow blower form Ideal Yard ware. We received the snow blower not in working order. I took it back to get it repaired or returned and they said they have a no return policy and would not honor the return policy of the manufacturer. They do not have the "no return policy" posted anywhere. They would not test my machine to see what was wrong with it and laughed me out of the store. I then contacted the manufacturer technical support team and found out that they had forgotten to tighten a drive cable. I f... read more

Zach I 

on BBB

2 years ago

I recently purchased a snow blower form Ideal Yard ware. We received the snow blower not in working order. I took it back to get it repaired or returned and they said they have a no return policy and would not honor the return policy of the manufacturer. They do not have the "no return policy" posted anywhere. They would not test my machine to see what was wrong with it and laughed me out of the store. I then contacted the manufacturer technical support team and found out that they had forgotten to tighten a drive cable. I f... read more

Bob G. 

on BBB

8 years ago

While we are certainly understanding of peak times during business hours what we are also acutely aware of is that if your business cannot even answer the phone during normal business hours (busy or not) then you probably have not earned anyones $$$. After a few phone calls that went unanswered I decided to stop into Ideal to see if the business was actually still open. I entered the showroom and was looking at lawn mowers for at least 15 minutes before anyone acknowledged that I was in the store. NOTE: Two different employe... read more