Ideal Bathroom Centre

Darryl - 

on Google

a year ago

Poor customer service. Had bathtub delivered interstate- took 6 weeks to arrive. Initial inspection looked ok. Wasn't until the protective plastic wrapping was removed by the installers that a fine crack in the shell was noticed. Almost inpossible to pickup unless correct angle and lighting used. Should not be expected to fully unbox, unwrap and inspect every aspect of a product within 48 hours. Ridiculous policy, poor customer service with no discount, refund or replacement. Product sat unmoved and untouched in our garage s... read more

Mark Raumer 

on Google

2 years ago

These guys have been awesome. I ordered the wrong sized Otti shaving cabinets (3 of the 5 that I ordered). They were extremely helpful, and despite the fact that they had received the cabinets in their warehouse and were about to ship it out to me - they changed the order and even refunded the difference in pricing of the smaller cabinets. Awesome!!!!! 

idResults 

on Google

3 years ago

I purchased a bathroom vanity from their website. It was delivered as promised. But when it was unpacked by my plumber for installation, he found one of the doors was chipped. Rather than deal with the issue themselves as required by the Trade Practices Act, Ideal Bathroom Centre instead handed the matter over to their supplier. After providing a copy of the Order as requested, the supplier then sent me a 'sorry can't help you' email stating that any claims must be submitted within 48 hours of delivery. This was news to me a... read more

Jude Kumar 

on Google

4 years ago

Great products and service! Unique tiles for bathrooms and main floors and great quality stone.