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Hyundai of Downtown Los Angeles Service Department
- Automotive
- Los Angeles, CA
About this business
Location details
3850 S Figueroa St, Los Angeles, CA, 90037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Sad excuse of a place. Not only are the employees ignorant, they’re lazy, defensive, and unpleasant. A simple question of “how did my oil change price go up from my last visit to my current appointment?” will have them stumped and rudely defensive as if I attacked their mom’s cooking. I hope to never see this place again. They questioned me and gave me the worst attitude. I’ve gotten every service done at a dealer, it’s in your file. “Have you gotten your last service here?” I ask for a clip for my splash guard and they agai... read more
First off I love the office staff. They have been nothing but the polite every time I've been there. However, the support staff like the mechanics etc are awful. Just today I set an appointment for 11:00 a.m. To have my brakes fixed. I'm leaving at 4:00 p.m. with nothing done to them because half an hour ago they told me they didn't have the part there and I should pay more for what I wanted to get done than they originally quoted. 4 hours later. Jose at the front desk was great and I'm sure has to cover for a lot of the ine... read more
Fast talking with lack of transparency. They were friendly but I felt like I was being taken for a ride and not just taking a test drive. They tried to put a bunch of additional options that I didn't need and way low balled my trade in. I wouldn't recommend this place.
I had a very frustrating experience with Downtown Hyundai. The entire process felt extremely unorganized from start to finish. Every person I spoke with gave me different information, which made it difficult to understand what was actually going on. Communication was especially poor. I repeatedly had to follow up myself because no one would call me back as promised. It felt like there was no coordination between staff, and I was left constantly chasing updates. On top of that, we brought in our 2023 Hyundai Ioniq 5, and when... read more
I had a frustrating experience at Hyundai of Downtown Los Angeles yesterday (March 10). I checked in at 10:20 AM and got a brief update at 12:00 PM. After that, I didn't hear a single word for over 3 hours. When I went to check, my car was already sitting in the parking lot, finished. I asked the female advisor for a status, and she LIED to my face, saying they were "still working on it." She only "realized" it was done after she saw me standing by my car outside. No apology was offered for the delay or the dishonesty. On to... read more
Frequently asked questions about Hyundai of Downtown Los Angeles Service Department
How is Hyundai of Downtown Los Angeles Service Department rated?
Hyundai of Downtown Los Angeles Service Department has a 3 star rating with 64 reviews.
When is Hyundai of Downtown Los Angeles Service Department open?
Hyundai of Downtown Los Angeles Service Department is closed now. It will open on Tuesday at 7:00 a.m.
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