Hyatt Place At The Hollywood Casino / Pittsburgh – South

Tammy W. 

on Google

a week ago

Upon entering the facility, we were greeted with " you must have booked with Expedia ! " . No we did not . We called directly . Then we were told " no , you booked with Expedia ! " Again no we did not . Ok I asked if we had a room , after driving 2 hours away ! And the response was yes .... Great no issues then . Nope it was only the beginning. The next morning we get up just in time for the much needed hot breakfast . Not knowing it was NOT included in our room rate ! ! We were informed not once but several times that it wa... read more

Brian Mayle 

on Google

a week ago

Have stayed here many times without problems nice hotel with friendly staff but !! Last night coming back to the room at 1:30 am the heat wasn't working and the temperature was -6 at the time it was 65 in the room. Was told I could get a different room but it would take an hour to and hour and a half to get one. My elderly Mother in law and father in law were already sleeping so waking them up at 3 am to pack all their things was not an option I chose. All I wanted was someone from maintenance to look at it, not an option. ... read more

Jasmine Cole 

on Google

a week ago

My stay at the Hyatt was pretty good besides the check in process. I had to go up and down to front desk 3 times in the row because my key wasn't opening the door. Finally she moved me to another room. The room itself was very nice and modern. I enjoyed the layout of the hotel. It's connected to a casino so there was a smoke smell in the halls but it didn't bother me. Parking can get packed in front of the girl but there is a big garage behind the hotel with plenty of parking just some extra steps getting to the room. Overal... read more

Mary Pugh 

on Google

a week ago

I have stayed at this hotel several times over the past 10 years or so. It was always a favorite. I was sad to see the decline of this once fine hotel. We were on the fourth floor, convenient to walkway to the casino. The carpet in the hallway was dirty, and there was a musty smell. Rooms were quite dated . Wallpaper peeling and with water damage. The first day, we asked for a box of tissues and reported a blow dryer didn’t work. Neither was addressed. The carpets needed vacuuming and my mother in law said there was a fake f... read more

saundrar1 

on Google

3 months ago

The location and staff were great! However, if you are wheelchair bound, choose another property. The only roll-in showers are in suites, which requires you to pay more and the shower chair is very small, which appears to fit the body of an average weight 12yr old. It didn’t feel safe/sturdy enough to use that chair for my 80 yr old wheelchair bound mother, so we eventually moved to another hotel for her to shower. I took a shower and the water never gets warm enough,certainly not hot. It didn’t even slightly steam up t... read more