H&R Block

Veronica B 

on BBB

2 years ago

I went to H&R Block, one that was a franchise location. ***** and ********************* LLC. When I went there to file my taxes, I had a simple question about my **** the front desk lady laughed at me. This made me feel hurt, I left afterwards but they still had my tax stuff to get my taxes done. I went to call the corporate office that let me know where I went was a franchise location. The customer support individual on the phone tried to help get e everything filed about my complaint on the franchise location. I didn't hav... read more

Hayley L 

on BBB

2 years ago

H&R Block screwed up my taxes by assigning someone who has no idea about ******** and ******** taxes. It took 1 month for someone else from H&R Block to fix my taxes and I had to keep bugging them until they fixed it. I had to pay a lot for them to do my taxes incorrectly the first time. When I complained, they gave me $50. The *** says I now owe over $500 because I am still waiting for my amended return to be approved. There is no one to complain to. When I call them hotline, nobody is helpful 

Leah C 

on BBB

2 years ago

They filed this years tax form using the wrong w-4. We have late taxes owed and accrued penalties from the state. We were audited by the *** and now have penalties and taxes owed to the state. They refuse to give ** a refund on our tax preparation fees and are holding our amended taxes until we agree to sign their service agreement not holding them liable, even though weve already paid for the service. Worst experience ever. Wont help us at all because we wont use their services in the future. 

Hayley L 

on BBB

2 years ago

H&R Block screwed up my taxes by assigning someone who has no idea about ******** and ******** taxes. It took 1 month for someone else from H&R Block to fix my taxes and I had to keep bugging them until they fixed it. I had to pay a lot for them to do my taxes incorrectly the first time. When I complained, they gave me $50. The *** says I now owe over $500 because I am still waiting for my amended return to be approved. There is no one to complain to. When I call them hotline, nobody is helpful 

Leah C 

on BBB

2 years ago

They filed this years tax form using the wrong w-4. We have late taxes owed and accrued penalties from the state. We were audited by the *** and now have penalties and taxes owed to the state. They refuse to give ** a refund on our tax preparation fees and are holding our amended taxes until we agree to sign their service agreement not holding them liable, even though weve already paid for the service. Worst experience ever. Wont help us at all because we wont use their services in the future. 

Leah C 

on BBB

2 years ago

They filed this years tax form using the wrong w-4. We have late taxes owed and accrued penalties from the state. We were audited by the *** and now have penalties and taxes owed to the state. They refuse to give ** a refund on our tax preparation fees and are holding our amended taxes until we agree to sign their service agreement not holding them liable, even though weve already paid for the service. Worst experience ever. Wont help us at all because we wont use their services in the future. 

Hayley L 

on BBB

2 years ago

H&R Block screwed up my taxes by assigning someone who has no idea about ******** and ******** taxes. It took 1 month for someone else from H&R Block to fix my taxes and I had to keep bugging them until they fixed it. I had to pay a lot for them to do my taxes incorrectly the first time. When I complained, they gave me $50. The *** says I now owe over $500 because I am still waiting for my amended return to be approved. There is no one to complain to. When I call them hotline, nobody is helpful 

Hayley L 

on BBB

2 years ago

H&R Block screwed up my taxes by assigning someone who has no idea about ******** and ******** taxes. It took 1 month for someone else from H&R Block to fix my taxes and I had to keep bugging them until they fixed it. I had to pay a lot for them to do my taxes incorrectly the first time. When I complained, they gave me $50. The *** says I now owe over $500 because I am still waiting for my amended return to be approved. There is no one to complain to. When I call them hotline, nobody is helpful 

Leah C 

on BBB

2 years ago

They filed this years tax form using the wrong w-4. We have late taxes owed and accrued penalties from the state. We were audited by the *** and now have penalties and taxes owed to the state. They refuse to give ** a refund on our tax preparation fees and are holding our amended taxes until we agree to sign their service agreement not holding them liable, even though weve already paid for the service. Worst experience ever. Wont help us at all because we wont use their services in the future.