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H&R Block
- Finance
- Indianapolis, IN
About this business
H&R Block tax professionals know taxes and can handle your tax needs and maximize your refund. Set up an appointment in your local tax preparation office or work with your tax consultant from home. Whether you come in to your local Indianapolis H&R Block office to work with your tax pro or drop off your documents and go, your well-being is our top priority. By deep cleaning offices, disinfecting high-touch areas after each appointment, and social distancing, were doing our part to keep our communities safe. If you want to wo... read more
Location details
2642 W Michigan St, Indianapolis, IN, 46222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
H&R Block- **** ** ******* *** *** **** ********** It’s sad that I have to do this and will be contacting BBB as well. I have been coming to H&R Block for years and Lucy took care of my tax needs and gave me the peace of mind. This year was difficult for everyone. Filing my tax this year was difficult. My complaint is for Catherine Shih and this is the timeline of my dilemma. 02/03-My appointment to file taxes. Lucy wasn’t available so my file was given to another preparer. 02/06- I called H&R Block to get status. They calle... read more
I transfer $2600 to my e-pockets 3/5/2021 successful. The money was there . Saturday 3/6/2021 morning I went on to the website to transfer some funds from the e-pocket to my account and my $2600 was not there in my e-pocket. It's been 3 days and all they have given me is a case number RES-44175783 and telling me I have to wait for a mistake H&R did on there behalf and I have to wait for money that was already in there and than disappeared . The supervisor Nathan and May lied to me and said they would make this a priority and... read more
In November of 2020 I purchased the Premium Business State version of the software from H&R Block. I did the purchase online. The program comes in 2 parts, the business part and the personal part. The personal downloaded and I began work on that. When I got to the place where I needed to generate a K1, the Business part of the program was not included. I waited online for a couple of hours to speak with a support person who sent me a new link to download the software. After completing the business section, I completed the Fe... read more
Hi, I purchased the H&R Block 2020 individual income tax program deluxe plus state online. I received an email with the software however I never downloaded it. What happened next was the email was deleted by mistake. For the last three weeks I've been trying to reach HRBlock customer support My emails and phone calls so I could have them send me another email so I can download the software that I've already paid for. I have not received anything back from H&R software when I call it's at least an hour to an hour and a half w... read more
To say that we are dissatisfied with the service provided is an understatement. They are BEYOND overpriced and when the person found something that could have saved us money last year on our return (they did our return last year), she was completely flippant about it, even though it would have meant us receiving a refund last year on our state return instead of paying money back. I have been using H&R Block for 15 years, but not again. I repeatedly asked for the itemized list of what I was being charged, and repeatedly was g... read more
I paid $29.99 for the Deluxe E-File so I could get support. When the IRS said they did not receive the return that H&R Block said was submitted I called for support and was told I had the free version. I emailed their support and sent a receipt showing I paid. I called them again and was put in a queue for over 50 minutes. Then the hold music stopped and there was dead air on the line for over half an hour before they hung up on me. I am close to asking for a fraud chargeback as I was not given the service I paid for.
After using H&R Block for years, I feel they have changed their business model to force customers to use their Pro and other higher cost services even if not needed by customer. Doing your taxes online you will find so many interruptions between each step to ask you if you want to use a higher priced service and if you make one mistake by clicking yes instead of "No thanks" then there is no easy way out. Service will be added to your cart and no way to remove it. I am currently on hold for 40 minute just to see if they will ... read more
Used them for years this is first year with issues. my taxes are stuck in a server not sent to irs - customer service is awful telling me to wait it out - chat times are long, held on phones over 2 hours today to tell me it will be escalated. well 3 weeks now and my taxes were not filed. I want a refund of the monies paid to Block for their so called service and I want my taxes released to irs - the answers I have received are not acceptable. I was told they couldn't find my acct - I was told to wait it out - I was told oh w... read more
I am not happy about the practices of H&R Block. I paid a nice sum of money to have my taxes electronically filed with the company but the taxes were never filed. I am now being told that I have to manually send in my taxes based on an error from H&R block. I have been waiting for more than 6 months for information on my taxes to be filed. The taxes were rejected and H&R block never reached out to me saying that my taxes were rejected or why they were rejected. I feel the information received is conflicting based on the time... read more
Frequently asked questions about H&R Block
How is H&R Block rated?
H&R Block has a 1.5 star rating with 552 reviews.
When is H&R Block open?
H&R Block is closed now. It will open on Wednesday at 9:00 a.m.
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