H&R Block

Bret R 

on BBB

2 years ago

I also purchased the Peace of Mind, trusting HR Block with my Tax Returns. I ended up not only losing over $1100.00 in state returns but, owing close to $300.00. This was last year's taxes and to this day, Nov 25, 2022, HR Block still won't release my federal income tax documents to me. They are not available on the web site ( it still says "In Progress") When I call and ask to speak with a supervisor, I get the run around and have actually set up a call back time - that they missed and never called. And the peace of mind ga... read more

Chris C 

on BBB

2 years ago

*************** is a joke. They mislead you and provide you with irresponsible job offers that later they rescind because they don't want to pay accurate benefits. They lie and make a mockery out of the onboarding process submitting you to mediocrity and stealing your peace of mind without even being a formal employee. Then they have the audacity to lie about in person onboarding procedures and when you provide evidence, they stop responding. Don't onboard with them. 

NADIA B 

on BBB

2 years ago

I bought the "peace of mind" trusting them with my tax returns. After a couple of weeks I got a letter from the *** stating that I owed money and got charged interest. When I took this letter from the *** back to the local branch I was told by the regional manager that the "peace of mind" would cover the money owed since Block had made the mistake. The local branch filed the complaint sent to headquarters. A couple of weeks later I got a letter saying my complaint was denied.The response came, after I had tried to call sever... read more

Katelyn H. 

on BBB

2 years ago

I had orginally filed my taxes with h and r block in February 2022. I have claim my income and 3 children. I did not receive the covid stimulus check on 2 of my children which was stated on the original filing. I was never told that I needed to claim that on my taxes. After later finding out I needed to claim that on my taxes I went back in March of 2022 and and they filed an amended tax return to receive the **** that I had missed out on. I thought all was well. I continuously called asking why I havent got the rest of my r... read more

Richard F 

on BBB

2 years ago

Paid extra for the No Surprises Guarantee. Got surprised by a ******* dollars misfile because my "Tax-Pro" doesn't understand the tax laws. 4 months of working with their review team and they stopped taking my calls and won't even email. Thought the company was high end, but they run things like a fly-by-night entity. Sad.............................. 

Cindy B 

on BBB

2 years ago

Tax Identity Shield from H&R Block- This was NOT something I elected to pay for or add on when filing my 2021 taxes. I had to pay before I could review my taxes. There was NO itemized breakdown of what I was paying for, just pay this amount. I have called the local office (that was suggested after I called the Tax Identity Shield phone number) but still have not had a return call. I continue to receive these monthly reports and continue to email asking when I'll be removed from these emails and cancel this service. I still h... read more

Kenndi C. 

on BBB

2 years ago

I filed my taxes and the tax preparer didn't mention that I had some type of hold on my taxes that was placed there by my employer. I filed 2 years straight and this year I decided to get back in the habit of doing my own again. That's how I found this omitted information. I was wondering why I haven't received any refunds in the last 3 years. 

Laura M 

on BBB

2 years ago

This is an absolute SCAM fronting as a legit business. I am am an independent contractor as an artist, in addition to have a regular day job to help pay my bills. I had worked in multiple states over the course of the tax year and I was feeling lost and a little overwhelmed with my taxes. I turned to H&R block to attempt to get help and make things easier for me. I chose to do entirely virtual filing, as my schedule is too wild to sit down with someone. Well, I ended up paying someone over $400 just to TELL me what I owed. T... read more

Shaun S 

on BBB

2 years ago

First of all, H&R Block is very difficult to contact about any concerns you may have. You will not be able to talk or chat with them. I've used H&R Block for years but that will end. For 2021 the tax software did not import my complete Federal income info into the ******** State forms. So my state paid me an excessive refund which I tried to get rectified through H&R Block. I printed out the original forms with the incorrect info in February for my records. Then I went back to check my records online when I received my exces... read more