H&R Block

Robert O 

on BBB

4 years ago

Took my tax file to local H & R Block office on May 10. As of today, May 14, they are not completed. I have tried to call their office but cannot get through. I am out on hold for 25 minutes and then sent to a call center, where I get no help. I have had to drive 10 miles to their ************* office to try to get updates in two occasions and was promised that someone would get back to me. Still waiting for a follow-up call. Worst run organization in the country. If I could give them zero stars, I would. 

Kam D 

on BBB

4 years ago

Customer support is inept. They keep sending you to different departments. I wasted over 3 hours just waiting. No one helped. **** **** with them!!! 

Jen 

on BBB

4 years ago

I wish I would have read these reviews before going-I guess I will add my horror story to the list. I went in recently to have my taxes done, usually I do them myself but had an unusual 2020 and wanted a professional to take a look. The person incorrectly added an amount of money to my income that she should not have causing me to owe 20K in taxes. When I questioned the accuracy she insisted that she was right. I left to do my own research and quickly found that indeed that amount of money is not taxable. I went back to tell... read more

David M 

on BBB

4 years ago

This was an incredibly frustrating experience. Like others who have reviewed recently, I too wish I had read these reviews before choosing this company but it wouldn't have mattered much because HR Block put most of the independent tax preparers in DC out of business already leaving very few options: I could have filed by myself or paid premium prices. I started good and early and had everything to HR Block including a payment of $360 by April 9th. They sent me a draft of my return and I asked a question about the draft in r... read more

Disappointed and Annoyed 

on BBB

4 years ago

My friend recommended that I try using H&R for my taxes this year. A mistake I won't be repeating. I'm giving it two stars because my federal taxes actually went through. My state tax filing was rejected, however. The explanation for rejection offered by the site didn't match with the data on the form. There was a different error that the site wouldn't let me change, just kept sending me in circles. The chat help was useless, gave me some error code that's meaningless to the lay person, then suggested that my only recourse w... read more

Richard M 

on BBB

4 years ago

I purchased the premium software from H&R Block website for business taxes. installed the software and did my business taxes with great difficulty ( small business single owner business tax return) . the program continuously gives errors after audit but it does not offer any guidance or help in resolving the error. Finally finished the return and e-filed with ***. when I attempted to open the program to check the e-file status the program crashed. I get this error message every time I try to open the program " this software ... read more

Clay L 

on BBB

4 years ago

They take your tax documents and promise to do your return then never call you back and close down their phone lines. Nobody answers the phones and you have no way of getting in touch with the tax professional you were working with. Highly unprofessional. 

Eddie S. 

on BBB

4 years ago

DO *** FILE YOUR TAXES ONLINE WITH HR BLOCK!!!!!!I had a horrible experience with the online service. ******* ********* , made up that I owned two companies when in fact they were two vendors who paid me for services using a 1099 form. How can you make a mistake like that ? Then she will get online late at night and would respond to one of my emails , when I responded right away , she will not respond .I have used HR block for over ten years with great experiences. One bad fruit will destroy your customer service skills, and... read more

Jf R. 

on BBB

4 years ago

H&R Block fraudulently claims ******** 8962 is required to file taxes in 2021. It forces users to use the premium version to file this form, however on the subsequent screen acknowledges the form is not required in 2021 due to the ********************. Having automatically added its premium version to a consumers cart however, it will not provide the ability to remove that item and forces free users to pay for premium which it acknowledges is not necessary. The free version irreversibly ceases to be free at this point as the... read more