Howard's Appliance TV & Mattress

Rebecca C 

on BBB

a year ago

I bought a cooktop late November. Shortly after there was a recall of the cooktop, prior to me picking it up. The salesperson and I played phone tag for a while then we finally spoke. She was going to check on if she could price match a different cooktop for me that I found cheaper elsewhere so that I could get that one through Howards instead. She told me she would call me back that day. Thats where the communication stopped. I have been calling and leaving messages for this salesperson and she never answers my calls or cal... read more

Sherry L 

on BBB

2 years ago

HORRIBLE *************** store. Store#**. Purchased a Frigidaire Microwave Oven Combo. Only one that was made that would fit in my cabinet. The older GE gave up after 24 years! I miss it. My purchase was in Feb of 2023. Wasn't delivered until May of 2023. I have had it less than 6 months!Power failed. Called warranty ***** Service guy came out. He will not repair it because he has to pull it out of cabinet and he doesn't want to. Told me to get someone else. I drove to Howards where I purchased it. Spoke to the salesperson *... read more

Laura E 

on BBB

2 years ago

Poor service! I will never buy from this store again, Our Howard's store used to be Midway. I purchased a washer and dryer in 2022. My dryer stopped heating up, I purchased the additional warranty, I called Howard's for service, and after numerous attempts to reach a tech, I finally got someone to come out. They supposedly fixed my dryer, but after they left, I went to use it and it did not work. I called again and they sent an outside tech who stated that the previous tech forgot to change another part. After that fix, my d... read more

Michael G 

on BBB

2 years ago

May20 2023 FORMAL REVIEW CORPORATE OFFICES ***************************************************************** ***** Dear Sir or ********* HOWARDS APPLIANCES INC.I regret having to write unfortunate incident that recently happened COPY TO ******** HOWARDS Howard's ***** *************************************************************** I am writing in order to express a complaint about the terrible behavior and attitude level of rudeness that Occurred So how did this go from good to bad one really fast Went back to Howard's and m... read more

Joni D 

on BBB

2 years ago

I purchased an ** double oven from Howards that was delivered on March 2. Prior to that date the price was reduced from $3869 to $3,399. I have emailed and texted *********** 3 times to no avail requesting a credit of $470 plus tax. I also contacted ** and was told that Howards needs to adjust the price and credit me accordingly. To add insult to injury, the product was discontinued due to mechanical issues. Additionally, the sales staff obviously knew that this product had been marked down and discontinued. The professional... read more

ALI B 

on BBB

2 years ago

My name is *********************. I Purchase the *** REFRIGERATOR MODEL: B36CL80SNS S/N: ****** ON 07/03/2021 in $3,299.99 plus 5 years warranty from ********** warranty in $3690.99 Anyway, Fridge was not working since November 15th 2022. I have reported to my warranty company in November ******************************************** one week to repair, but unable to repair then in December 10th 2022 they send another technician to repair, he inspected and order almost 5 parts, including control board, power board , LED light... read more

alex c. 

on BBB

2 years ago

I purchased a side-by-side refrigerator at Howard's in ****** November 2022. Refrigerator arrived the next day damaged (dent on the door). Contacted the Store spoke with ***************************** my sales rep * he said no problem they will Replace it with a new one. He even promised that he will refund me $100 as an inconvenience fee. Its February already* 3 months had passed but until now the new door is not installed yet & i haven't receive the $100. I called the store several times to follow up spoke with different re... read more

Yousuf T 

on BBB

3 years ago

Purchased a hood last year. At the time of the purchase they told me it will be delivered in 2 months. Now it is over a year and I still haven't received the hood. I will never recommend anyone to buy anything from this place. They are all bunch of liars. Once they get you money they don't care when you will receive your item. 

Joanne C. 

on BBB

3 years ago

Purchased a dishwasher in February and hadnt heard for a week from them. I called to figure out when my delivery was. The store representative said she had no info. Called again and the second person told me to call ********** where my dishwasher would be. They had no clue. I called again to refund my order and I was told it was going to be done. It hasnt been. I tried calling multiple numbers in their websites and none of them work.