Howard's Appliance TV & Mattress

Julie O 

on BBB

3 weeks ago

Do not buy from Howards. My washer flooded on Sept 6, 2025. The repair company came out on Sept 8 and told me the bearings were bad and the washer needed replacement. Later, they told the insurance company it was rust so they wouldnt have to cover it but the ticket I signed only said bad bearings.Since then, the insurance company and repair company keep blaming each other. I was promised an answer in 48 hours. Its now been over a week and a half with no call back. Howards has also done nothing to help the manager and custome... read more

Tracey A 

on BBB

3 weeks ago

I am writing to express my strong dissatisfaction with the handling of my washing machine order (#********) from your Laguna Niguel store. I purchased the appliance on July 25, 2025 and was assured timely delivery. Instead, nearly eight weeks later I still have no washing machine and have received no proactive updates despite repeated delays.For more than a month after purchase, no one contacted me. Each time I called, I was told that sales representative **** ******* would return my call, but he never did. On August 26after... read more

Beverly F 

on BBB

a month ago

I don't think I have had a worse experience buying new appliances in my life. Not only have I waited months past the date of my original purchase for the very last item on the order, a gas range, one of the delivery drivers stole my mother's wrench. He dug through my tools without asking, and then left with it. We made many calls and complaints about it, but nothing was done. We were even lied to and told that the range would be delivered by the end of July. It is now September and I am DONE waiting. Conveniently, when I cal... read more

Gerardo L 

on BBB

11 months ago

If I could give 0 stars I would. I recently bought a new stove on 9/7/24, they delivered it without installing it. It sat in my living room for a day, as I had to wait for the store manager to approve of me opening the box so I could install it myself. The unit lasted 4 days until they digital display went out. The following day I went back to the store, spoke to Manager, which he stated to call the warranty department at *******. A technician came, didn't even inspect it and automatically said it's the chip for the display ... read more

Justin S 

on BBB

a year ago

DO NOT BUY ANYTHING FROM HOWARDS!! DO NOT BUY THE EXTENDED WARRANTY. Its a complete rip off and Howards is complicit. Bought a ******* refrigerator that took a dump after only two years. Called for the warranty and so far it has been 2 weeks since the repair man came out to diagnose the issues. I have called everyday since and have been getting jerked around. The customer ********************** **** are all rude people from a different country with heavy accents that I can hardly understand. Ive been lied to, hung up on, and... read more

Rey F 

on BBB

a year ago

I bought and paid for a Thermador suite of appliances. I was told at the time of purchase that everything was available. The estimated date on the sales order was "as soon as possible". while we received most of the appliances (I had to call several times) after a few months, now 8 months later I'm still waiting for the refrigerator. I since have been told that the model ordered was discontinued. I have been calling weekly, chatting with any number of sales people. Instead of being up front and helping fix the situation, the... read more

Carly A 

on BBB

a year ago

We purchased a dishwasher and a Television from Howards in February. Items were delivered as planned a few days later. The person installing the Dishwasher said the pipe from the dishwasher to drain is clogged, He showed us that it was clogged and that he could fix for a $125.00 fee. My husband and I declined his service because we had just ran the dishwasher earlier that day and it worked fine. The man left and my husband took the piping under the sink apart and we found a perfectly folded piece of paper towel rolled up ins... read more

Craig P 

on BBB

a year ago

We bought a ** dryer at the Howards in ************ on January 29th **** brought it home and I installed it on Tuesday turned it on and made sure the gas was on it didnt heat up at all so we called the store we bought it at and our salesperson said shecwould get us another one and have it shipped to the apples valley store and then she was going to have it brought to our house in ************** ** it was suppose to be delivered on Saturday February 3rd that didnt happen then it was suppose to delivered on Monday the 5th that... read more

Thea L 

on BBB

a year ago

I bought a refrigerator in July of 2023. It broke 3 times with the same issue. I've lost two fridges full of food and still haven't gotten my fridge replaced. It has been a month without a fridge and this is the second time I have gone a month without this fridge. This is ridiculous. Everyone keeps sending me to someone else on their customer ********************** and says they will call me back. No one does.