Howard's Appliance TV & Mattress

Gerardo L 

on BBB

9 months ago

If I could give 0 stars I would. I recently bought a new stove on 9/7/24, they delivered it without installing it. It sat in my living room for a day, as I had to wait for the store manager to approve of me opening the box so I could install it myself. The unit lasted 4 days until they digital display went out. The following day I went back to the store, spoke to Manager, which he stated to call the warranty department at *******. A technician came, didn't even inspect it and automatically said it's the chip for the display ... read more

Justin S 

on BBB

9 months ago

DO NOT BUY ANYTHING FROM HOWARDS!! DO NOT BUY THE EXTENDED WARRANTY. Its a complete rip off and Howards is complicit. Bought a ******* refrigerator that took a dump after only two years. Called for the warranty and so far it has been 2 weeks since the repair man came out to diagnose the issues. I have called everyday since and have been getting jerked around. The customer ********************** **** are all rude people from a different country with heavy accents that I can hardly understand. Ive been lied to, hung up on, and... read more

Rey F 

on BBB

11 months ago

I bought and paid for a Thermador suite of appliances. I was told at the time of purchase that everything was available. The estimated date on the sales order was "as soon as possible". while we received most of the appliances (I had to call several times) after a few months, now 8 months later I'm still waiting for the refrigerator. I since have been told that the model ordered was discontinued. I have been calling weekly, chatting with any number of sales people. Instead of being up front and helping fix the situation, the... read more

Carly A 

on BBB

a year ago

We purchased a dishwasher and a Television from Howards in February. Items were delivered as planned a few days later. The person installing the Dishwasher said the pipe from the dishwasher to drain is clogged, He showed us that it was clogged and that he could fix for a $125.00 fee. My husband and I declined his service because we had just ran the dishwasher earlier that day and it worked fine. The man left and my husband took the piping under the sink apart and we found a perfectly folded piece of paper towel rolled up ins... read more

Craig P 

on BBB

a year ago

We bought a ** dryer at the Howards in ************ on January 29th **** brought it home and I installed it on Tuesday turned it on and made sure the gas was on it didnt heat up at all so we called the store we bought it at and our salesperson said shecwould get us another one and have it shipped to the apples valley store and then she was going to have it brought to our house in ************** ** it was suppose to be delivered on Saturday February 3rd that didnt happen then it was suppose to delivered on Monday the 5th that... read more

Thea L 

on BBB

a year ago

I bought a refrigerator in July of 2023. It broke 3 times with the same issue. I've lost two fridges full of food and still haven't gotten my fridge replaced. It has been a month without a fridge and this is the second time I have gone a month without this fridge. This is ridiculous. Everyone keeps sending me to someone else on their customer ********************** and says they will call me back. No one does. 

Rebecca C 

on BBB

a year ago

I bought a cooktop late November. Shortly after there was a recall of the cooktop, prior to me picking it up. The salesperson and I played phone tag for a while then we finally spoke. She was going to check on if she could price match a different cooktop for me that I found cheaper elsewhere so that I could get that one through Howards instead. She told me she would call me back that day. Thats where the communication stopped. I have been calling and leaving messages for this salesperson and she never answers my calls or cal... read more

Sherry L 

on BBB

a year ago

HORRIBLE *************** store. Store#**. Purchased a Frigidaire Microwave Oven Combo. Only one that was made that would fit in my cabinet. The older GE gave up after 24 years! I miss it. My purchase was in Feb of 2023. Wasn't delivered until May of 2023. I have had it less than 6 months!Power failed. Called warranty ***** Service guy came out. He will not repair it because he has to pull it out of cabinet and he doesn't want to. Told me to get someone else. I drove to Howards where I purchased it. Spoke to the salesperson *... read more

Laura E 

on BBB

2 years ago

Poor service! I will never buy from this store again, Our Howard's store used to be Midway. I purchased a washer and dryer in 2022. My dryer stopped heating up, I purchased the additional warranty, I called Howard's for service, and after numerous attempts to reach a tech, I finally got someone to come out. They supposedly fixed my dryer, but after they left, I went to use it and it did not work. I called again and they sent an outside tech who stated that the previous tech forgot to change another part. After that fix, my d... read more