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House of Nanking
- Chinese
- San Francisco, CA
About this business
Reservations are not accepted at this extremely popular place, and it is one reason you will see lines snaking around the block to get in here. The other reason is the food. Though some might decry the less than immaculate interior, there are plenty who proclaim House of Nanking as the best Chinese food in San Francisco, if not California. The Imperial Rolls are extraordinary, full of first-rate fresh vegetables and succulent BBQ pork in a crispy, non-greasy wrapper. Hot and sour chicken or beef in garlic sauce and tofu with... read more
Location details
919 Kearny St, San Francisco, CA, 94133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thanks, Mario! We appreciate the review. Hoping you'll make it back our way again soon. -Kathy, Manager
food is great, service is good until you ask for something after your food has arrived, like extra sauce. then you get attitude, as if you shouldn't have to ask for anything. Bathroom is disgusting and them polishing silverware while eating food is gross, especially when they wipe their mouth after a bite with gloves on then go right back to wiping off silverware with the same gloves on. probably won't return. its not that good that you have to tolerate rude service if you ask for sauce..
Business response:
Nicole, while I'm delighted you enjoyed your orders, I'm sorry to read you didn't experience the most pleasant service. Should you ever ask for a sauce, our servers should be happy to grab one for you. They serve many tables throughout the day, and they're most focused on getting people the dishes they ordered in a timely manner. Occasionally this fast service can come off as rude, however I can assure you that is never their intention. We're often more authentic than many guests are used to. I hope we'll get another chance ... read more
Service was minimal at best, took order and served food, had to ask for extras and was treated like it was an interruption. Food was not much better then the service, ordered the pork buns, but got the pork potstickers, which were decent, but not pork steamed buns. Ordered the calamari which was just ok, but little under cooked, and lastly ordered the sesame chicken, which is supposed to be their house speciality, and it was terrible, way over cooked, the chicken was cardboard, and you could taste that old burnt oil was used... read more
Business response:
John, we saw your other reviews on different platforms, and I want you to know that your feedback is being heard. Thank you again for bringing this to my attention. I'm really sorry the dishes weren't to your liking. Sometimes our service and food are more authentic than our guests expect, so I hope we'll get another chance to serve you in the future. -Kathy, Manager
Business response:
Thanks for the high marks, Shannon. Hope to see you in again soon. -Kathy, Manager
Business response:
Joaquin, thank you for visiting, but it looks like we could have made your visit better. Hope we'll get a chance to serve you in the new year! -Kathy, Manager
Terrible. Low quality on food, NON-EXISTENT service and bad hygiene at the place. Do not go here...
Business response:
It's fantastic that you enjoyed your experience, Ruben -- we're thrilled you're a fan! We hope to see you in again soon. -Kathy, Manager
Business response:
Glad you enjoyed stopping by, Hiro! Come back to see us again soon. -Kathy, Manager
Frequently asked questions about House of Nanking
How is House of Nanking rated?
House of Nanking has a 4.2 star rating with 5,432 reviews.
When is House of Nanking open?
House of Nanking is closed now. It will open at 9:00 a.m.
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