Honda of Ocala

Janet W 

on BBB

2 months ago

Horrible management! I purchased a certified pre-owned *** there on March 9th. I waited almost 3 hrs to meet with the finance person. Since I live in **********************, I mailed my extra key and the title as soon as I got home.I never received a call or text thanking me for that. And, no one ever called me to see if I was happy with the car or had any questions.Unfortunately, I was rear-ended, and the car totalled on March 16th. I called the dealership many times over several days to have the finance person cancel the $... read more

Denver C 

on BBB

3 months ago

I had a disappointing experience at this Honda dealer. I drove all the way from ******* to purchase an $80,000 truck, and **** ****** assured me that the vehicle had been serviced and was ready for me. However, once I started my drive home, I discovered that it was actually due for an oil change and tire rotation. When I called their service department, they informed me that the truck had never been serviced at all. The day after my purchase, I spoke to ****** and she assured me that if I made an appointment at a local affil... read more

Bre C 

on BBB

7 months ago

To Whom It May Concern. On March 6, 2024 I purchased a 2015 White Chevrolet Suburban. I paid $16600 as a cash transaction. 12 days later, I began having problems with the vehicle. At first the Air Conditioning stopped working. I reached out to the dealership but they advised there was nothing they could do. In the next few weeks, the vehicle totally became inoperable. I called the dealership to let them know, they were very rude and stated its an AS-IS sale and the only thing can be done is to purchase another vehicle.Honda ... read more

Michael J 

on BBB

a year ago

I bought my Honda crv here. Had a problem with the sensor camera. The said it needed to be replaced. Well after 5 times with the same problem and 5 stories of why the guy before didnt fix it right. Be careful buying here. 

Michael A B 

on BBB

a year ago

Over charge with these extended warrantys. Then The extended warranty is not with Honda. Its a third party!Corporate Honda had not record of these warrantys And because the dealership is independent they meaning Honda has no control Imagine that!Service **** is great. Finance **** ruthless and unprofessional!After being a customer at *************************************** for 9 yrs and 4 cars. We wont go back 

Ralph L 

on BBB

a year ago

I would have to echo the ratings below. When I purchased my 2021 CR-V I was pressured by the salesman to accept huge fees as part of the sale. When I demanded my keys back for the car I had come in and he wanted me to trade in he insisted that I was not a serious buyer. I left and went to a dealer in ********* and got the car I wanted for the prices Honda quoted on their build a car website. I continued to go to Honda of Ocala for some service items because a particular service agent always treated me fairly. Well - that end... read more

John U 

on BBB

a year ago

I do not recommend this Honda dealer for any service work. I will never go there again.I have CRV and it needed front breaks and the mechanic took advantage of my wife. He told her that the front calipers were frozen and need to be replaced. He tried to turn the tire but the car was in park so of course it the transmission is keeping the tire from turning. The cost to do just front breaks, replace rotor and calipers was over $1,500 When I called another Honda dealer they told me that they rarely replace a caliper as they can... read more

Crystal W 

on BBB

a year ago

Bought a Honda civic barely 2 months ago. Was told all about how much they inspect their vehicles before they put them on the lot. It’s supposed to come with a 100 day warranty plus the extra warranty I purchased. Went to have it serviced by a mechanic we trust and he informed us the hydraulic components are leaking. Took it to Honda since there are multiple warranties. They called today and my shocks need to be replaced and there is an oil leak. The leak is covered with a $100 deductible (was NEVER told of one) but nothing ... read more

Marek T 

on BBB

2 years ago

Last year I bought used 2018 Honda CRV for Total Purchase price $29418. But Honda of Ocala charged me $41347.46 which is $12 K above the price I was aware of. . At the time of purchase they never revealed the total cash price . They told me everything was on a stick, which I could not find. Besides at the time of purchasing they make the whole process more messy, so the customer usually does not have a clear picture what he /she is paying for . One of the papers showing the price was for their internal use only. The shown pa... read more