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Honda at Jack O' Diamonds
- Car Dealers
- Tyler, TX
About this business
Specialties: Jack O'Diamonds Honda and Lincoln in Tyler, Texas is proud to be an automotive leader in the East Texas area. Maintaining a business that puts customers first and carries the best inventory in the area has made us one of the most trusted names for cars and trucks in the East Texas area. Whether you're looking to buy, trade, lease, or even sell your own vehicle, Jack O'Diamonds has the trained and experienced sales and finance team to help fit you in the vehicle of your choice. Even if you have bad credit. Our pr... read more
Location details
2600 W SW Loop 323, Tyler, TX, 75701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I took my wife's 2017 Honda Pilot with 85k miles in because the engine was surging. The person that wrote up my service ticket told me that the transmission would possibly need flushing. They said it would be $210 if the warranty didn't cover it or nothing else was wrong. So I asked if the diagnosis fee off $120 was waived if the transmission needed flushing & they said yes. The service writer (different person that checked me in) called me & told me to flush the transmission (triple flush) it would be approximately $350. I ... read more
Business response:
We apologize for any miscommunication or lack of info given before your vehicle was diagnosed for the transmission concern however that is why we honored the original price quoted. The multiple point inspection report reflected the wipers were checked in green an for whatever reason the system flagged it yellow an showed replacement recommended. This was a software issue we have now corrected and do apologize for the confusion. My understanding is **** has now addressed these concerns and will resolve any other concerns you ... read more
I think this place is dishonest (***) the person who sold me this Truck with a $ 495.00 rim paint price had to have known this paint job wasn't 495.00 . Because when I spoke with the person who painted said rims. I was told he couldn't tell me what he charge them but it was $ 495.00. It looks like a guy just took some spray paint to my rims. I called to see if they would do me right and they wanted me to drive 2 hours so they can get the same guy to do the same thing. I will never go back to this dealer and I will tell anyon... read more
Business response:
We're sorry you feel we've been dishonest , our top priority is customer satisfaction and we pride ourselves as one of the highest rated dealers in the nation. We stand behind paint warranty on your wheels for three years or 36 thousand miles. The warranty does not cover damage as shown in the pictures you've shared however we have offered to repair your wheel under warranty at no charge . AsÂwe previously discussed all you need to do is bring the vehicle and or wheel in and we will repair it at no cost to you. ***** ****... read more
Frequently asked questions about Honda at Jack O' Diamonds
How is Honda at Jack O' Diamonds rated?
Honda at Jack O' Diamonds has a 4.8 star rating with 1,383 reviews.
When is Honda at Jack O' Diamonds open?
Honda at Jack O' Diamonds is closed now. It will open at 9:00 a.m.
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