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Homewood Suites by Hilton Reno

4.2

About this business

Location details

5450 Kietzke Ln, Reno, NV 89511, Reno, NV, 89511, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.2564 reviews
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CL J's profile image
CL J 
2 weeks ago

Staff and service need training. Keys don't work, water is not hot, housekeeping ignores "do not disturb" signs. Worst, when I approached the front desk person, they couldn't care less. I've been a diamond member of Hilton for 10 years. While their service is worsening overall, this service experience was particularly poor. 

Tc31 80's profile image
Tc31 80 
4 weeks ago
Ryan Rimbey's profile image
Ryan Rimbey 
a month ago
Danny Evans's profile image
Danny Evans 
a month ago

We stayed here for less than 12 hours and we experienced the worst hotel stay we have ever had - and we’ve stayed in a lot of homewood locations. Dirty hotel, Ac broken, no internet, burn holes in the sheets, flickering lightbulb above the bathroom mirror, dirty towels….Then we told the staff and that’s where thing really went off the rails here. No one would give their name, front staff ‘gentleman’ got argumentative when I asked to see his mgmt and asked for his name. 

J's profile image
J 
a month ago

The front desk staff here was absolutely wonderful…very welcoming and accommodating. Unfortunately, the room itself was not up to standard. The mattress had questionable (what looked to be bodily fluids) stains, the bathroom had bacteria growth, the mirrors were dirty, and the carpet had crumbs and debris throughout. Overall, the room did not feel clean or well-maintained. I truly appreciated the hospitality, but management really needs to improve the cleanliness and upkeep of the rooms. 

Frequently asked questions about Homewood Suites by Hilton Reno

How is Homewood Suites by Hilton Reno rated?

Homewood Suites by Hilton Reno has a 4.2 star rating with 564 reviews. 

When is Homewood Suites by Hilton Reno open?

Homewood Suites by Hilton Reno is open now. It will close tomorrow at 12:00 a.m.  

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