Homewood Suites by Hilton Reno

CL J 

on Google

2 weeks ago

Staff and service need training. Keys don't work, water is not hot, housekeeping ignores "do not disturb" signs. Worst, when I approached the front desk person, they couldn't care less. I've been a diamond member of Hilton for 10 years. While their service is worsening overall, this service experience was particularly poor. 

Danny Evans 

on Google

a month ago

We stayed here for less than 12 hours and we experienced the worst hotel stay we have ever had - and we’ve stayed in a lot of homewood locations. Dirty hotel, Ac broken, no internet, burn holes in the sheets, flickering lightbulb above the bathroom mirror, dirty towels….Then we told the staff and that’s where thing really went off the rails here. No one would give their name, front staff ‘gentleman’ got argumentative when I asked to see his mgmt and asked for his name. 

J 

on Google

a month ago

The front desk staff here was absolutely wonderful…very welcoming and accommodating. Unfortunately, the room itself was not up to standard. The mattress had questionable (what looked to be bodily fluids) stains, the bathroom had bacteria growth, the mirrors were dirty, and the carpet had crumbs and debris throughout. Overall, the room did not feel clean or well-maintained. I truly appreciated the hospitality, but management really needs to improve the cleanliness and upkeep of the rooms.