Homewood Suites by Hilton Dallas-Park Central Area

Herculean G 

on Google

2 weeks ago

This was by far one of the worst hotel experiences we’ve had. The carpets were torn and had exposed nails – my wife and I both got hurt walking on them. The bathrooms are outdated, and the bathtubs have zero grip. My wife slipped and fell, and shockingly, no bath mats were provided even after we requested them. The breakfast was a complete joke. On multiple days, there were barely any food items available. The staff’s excuse? The delivery truck was delayed. So apparently, food is not prepared onsite – it’s delivered from som... read more

Daniel Hernandez 

on Google

2 weeks ago

I chose this hotel because of the location and how close it was to not only downtown Dallas and also Irving where my family stays. At first I did not know what to expect with the rooms and how the other reviews were but from the moment we came in and checked in I was in ease because how much help we got from Shyon. My husband was running late so he helped me and the kids bring our stuff up to the room and helped with any questions or concerns I had . The property is old and torn so that was a big let down but I would always ... read more

JACQUI BOLENBAUGH 

on Google

3 weeks ago

I chose this hotel due to location and was horribly disappointed. It took the front desk person almost 5 minutes to show up to check me in, he had been out front talking with someone off to the side. He saw me walking in with my suitcase but chose to not prioritize checking in a customer. On the way to my room the hallway was extremely hot and smelled like marijuana. I saw a thermostat that showed the air was off and it was sitting at 85*. My room had rags sitting outside the door and the bathroom was disgusting. It was obvi... read more

Debbie Key 

on Google

4 weeks ago

Very disappointed Hilton Honors member. My room wasn’t ready upon arrival. While the staff was responsive in some ways there were some issues. The hotel temperature was hot and muggy, the perfect environment for bacteria growth. The halls and the suite smelled of mold. There we roaches in the suite and after I reported them, no one showed up to fix the issue. This is not what I expect from Hilton. I will choose another location next time, just to see if it’s just this site.