HomeLoanServ

J W. 

on Birdeye

4 years ago

Where do i begin,, this company is ridiculous i have been with them 4 yrs , dealing with lies, the agents tell you info then come back months later to say "oh they mis informed you" but we are too damn sorry of a company to stick to our word, i was dealing with COVID!9 you told me to get well we can put you on plan only to tell me months later oh were sorry for not reviewing your account to see what we can properly help you with, yes we know we messed up by telling you wrong info but oh well. throw the whole damn company a... read more

Janice W. 

on Birdeye

4 years ago

I am very disappointed. I asked for the SFB and then asked to be removed. I am unable to refinance my house at these great rates because it will take 45-60 days to 100% stop it. Perhaps they should have explained that in the beginning. Now I am losing money because I can't get a lower rate or even a letter that states I asked for it to be stopped 

J.J. L. 

on Birdeye

4 years ago

No communication... they love letting your loans fall off the wagon without even telling you. I have had a shortage on my escrow account for 3 years now... I have asked if my payment was sufficient to cover each of the last two years. They said everything is in good shape...you should be getting a refund. Now I am stuck here with another $5000 shortage. I have never missed a payment and have put over $20,000 in additional principal on this load and they still allow me to have a shortage!!! What a disgrace... I can't belie... read more

Chizzy C. 

on Birdeye

5 years ago

Their answer for families impacted by Covid-19 is to not charge you late fees or report to credit agencies for 90 days. If your monthly payment is $1000, they are expecting you to pay the $3000 at 90 day mark. They aren’t extending your term by 3 payments, so beware. Not much help. 

Sarah S. 

on Birdeye

5 years ago

Super Disappointing. I called and asked for help due to not having any income due to Corona Virus Pandemic and they stated you will still get a late fee and if it goes past the 31st of the month it will be sent to bureaus report. Devastating when my family is trying to figure everything financially out. Thanks for nothing I will not be sending anyone your way.  

keith t. 

on Birdeye

5 years ago

Issues with HomeloanServ drafting payments without consent, then no luck with helping to get payments back. Broken Promises and "I'll get back to you's."