HomeLoanServ

Daniel G 

on BBB

3 weeks ago

I've only been with Home LoanServ for a couple of months. So far I honestly have had good experience with them. They answer my questions in a fairly timely manner. I talked with miss ***** and she was extremely helpful! 

Nicole F 

on BBB

a month ago

This company is absolutely TERRIBLE!! Never mind their customer service experts but add in the downgrading, unprofessional communication, lack of having any kind of sympathy toward hardships amongst families with one income. I was let go from my job the middle of November due to a surgery I was supposed to have in December. My surgery was postponed due to my insurance cancelling (thats a whole other mess in itself) and then here we are today with them telling my husband on the phone because he called asking if our paperwork ... read more

Cody E 

on BBB

2 months ago

The prices continuously change and each time I get a different answer, usually saying they didn't have enough money in there budget or I have "random late fees" I do not recommend this business 

Frances R. 

on BBB

2 months ago

I am having discrepancies with this company regarding mortgage payments 

DIALFORSUPPORT 2. 

on Birdeye

4 months ago

HomeLoanServ CUSTOMER SERVICE +1 (805)- 41O 56OO HomeLoanServ PHONE NUMBER +1 (805)- 41O 56OO HomeLoanServ CUSTOMER SERVICE +1 (805)- 41O 56OO HomeLoanServ PHONE NUMBER +1 (805)- 41O 56OO HomeLoanServ CUSTOMER SERVICE +1 (805)- 41O 56OO HomeLoanServ PHONE NUMBER +1 (805)- 41O 56OO HomeLoanServ CUSTOMER SERVICE +1 (805)- 41O 56OO HomeLoanServ PHONE NUMBER +1 (805)- 41O 56OO  

Alexa P 

on BBB

4 months ago

Absolutely terrible customer service! Every time we call in for advice or help, we are given little to no information. They completely ignore our request for a call back and their responses have nothing to do with what we are asking. Their system seems set up to fail you instead of helping you to succeed, there is nothing preventative should you have an emergency and will end up missing a payment. **************** is about being there and understand for you customers and helping them when things get tough. Life happens, unex... read more

David T 

on BBB

4 months ago

This company is very poor. They should not be allowed to service loans. They have violated our original loan terms and refuse to honor the terms of our original loan. Everything about them screams scam. Do not allow your home loan to process through this company. ****** with you loan officer before you sign mortage paperwork that your loan won't be serviced by them. I now have to get an attorney and filing multi complaints with WA and ID state attorney General. 

Kim C. 

on Birdeye

4 months ago

Homeloanserv is the nightmare that ruined my life. I'm soon to be homeless because they are stealing my home and I can't even stop it. After they received over 22,000$ of covid help I received not only did they put just 18,000 towards my mortgage less than weeks later I received a bill for over 1,000$ 2 weeks after that a bill for 1600$ . When I tried making my house payments they were sent back to me and I was blocked of being able to make any payment. Lie after lie . Promise after promise. All to run me out of time and now... read more

ED M 

on BBB

5 months ago

** I had the ability to grade this company to a zero, I would have. I was pregnant, was put on bed rest by my doctor. I was starting to get behind with my mortgage payment and was on short term disability. So, I reached out to my loan consoler to see if I can work out a payment arrangement. The asked me to fill out a form requesting for temporary assistance. I even submitted medical records verifying my health condition. They gave me a run around for 3 months and I kept calling them and they said that they are reviewing my c... read more