Home2 Suites by Hilton Grand Rapids Northeast

Jay Grooms 

on Google

a week ago

Nicole is a terrible assistant manager. We checked in, room had no heat and she would not let the front desk move us to another room because "we don't do that".... So I'm supposed to sleep in an icebox!?!? Had to call Hilton honers... Wow, room changed, just like that.. The manager actually said (while on speakerphone) that "if I get there and it's working, I'm going to be upset." I'll never stay at a Home2 again. Never. Pics are what it's set at and the actual temp. It's 37 degrees tonight.... 

Selina Collinge 

on Google

a week ago

Room was nice, but when I went to take a hot shower at night the steam set the smoke alarms off in my room. I noticed after it happened that there is a smoke alarm DIRECTLY next to the shower, which I think isn’t the best idea but no big deal I just figured I’d let the staff know what happened and get them turned off. Not only did the staff accuse me of smoking, but it took them over an HOUR to turn the alarms off. I was stuck sitting in the lobby in the middle of the night waiting to be able to get back into my room. When I... read more

Travis Mueller 

on Google

2 weeks ago

Awesome hotel. Clean. Friendly staff. Only catch - if you're a Hilton member and check in from the app, you still need to go to the front desk and get a key to turn the power on to your room. That was a little frustrating. Otherwise, great experience.