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Home Rooms Furniture & Mattress
- Furniture Stores
- Fort Wayne, IN
About this business
Location details
6314 Lima Rd, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I would not even give them a one star rating. Very poor customer service and absolutely not responsive to their clients. We spent over $6000 ordering bedroom furniture and a special ordered sofa with leather and recliners. After 14 months, the stitching on the sofa is tearing and will decline rapidly. We have contacted two different managers and the warranty department; we were shuffled back-and-forth and told that they can do nothing for us unless we pay to fix their product. I have furniture from an ****** store that was p... read more
On January 22, **** I ordered a loveseat and a recliner. Both were a special order fabric. The recliner I ordered was a manual handle. After thinking about the handle I realized with my knee replacements the power recliner would be better than the handle. I would be able to have it at different heights. On january 27 I called and left a message that I needed to talk with my sales person ********, to make the change. I didnt hear back from her till Monday, January 29, she said it would be an additional cost of $200.00. I told... read more
Business response:
We are very sorry that we could accommodate **************************** request. We strive to make every customer happy with their purchase and their furniture. Based on the notes, the sale was reviewed at the time of purchase and the manual feature was sent into the manufacture at the time of sale. Due to the production already starting on the piece, that manufacture would not be able to switch that feature.
They are very deceiving just make a sale and wont stand behind their word Refuse to give us a higher up to answer our concerns. Not good business at all.
Well, I saw their commercial on tv and clicked on the website to read the reviews, after reading all the complaints and seeing this companies responses...I see they don't stand behind what they sell. I will never step foot in this store. You should also know that word of mouth is the best review...yours is down there with the businesses that care only about the almighty buck!!!
Completely unethical business and customer service. We bought a dining table and chair set. Some of the chairs came damaged and then the wood table top cracked in four places one week after we put it up. It cracked where the manufacturer screwed in the bolts. We then noticed either the wood top or the rail piece that attaches to the top is warped. You can see where the wood is bowing from the pressure. Their service department did an in-house patch job with wood filler. We bought a brand new table set to have it refurbished ... read more
Absolutely terrible service from sales staff and manager. Tried to change the terms of a sale after paperwork was signed. Also lied about when something was shipped, which was later proven when they gave me a copy of the shipping receipt.
Company that does not stand behind their product. We got 2 padded chairs that were very poor quality and they ordered 1 new one, which was much better quality, and attempted to repair the other. They were able to make it so the chair didnt wobble, but the padding was still the same and you could feel the frame when sitting on it. Attempt made to get them to order another new chair, and they refused. Terrible company and would never recommend anyone using them.
Would give them minus two stars. Really bad experience. Ive always had good furniture, but thought Id try a moderately priced piece. Before I ordered the sofa, I went back to sit on it again to check for back support. Waited 8 months ( not their fault) and was delivered a piece of junk. The legs were plastic ( I didnt think to check). After 3 Weeks, there was a deep indentation where I had been sitting ( I weigh 121 pounds). Had to go to the store with my pictures documenting the problem because they wouldnt return calls. Th... read more
Purchased in full a recliner on 5:31/21. Was told it would probably be here in 2 weeks but had to initial **** weeks depending on manufacturer. Well when I call if it goes thru and not a answering machine. I get all these different locations that my chair is . I catch them in lies. Most the time I get text messages. With all locations. Just got thru again and now another month. This will make 1 Year. The manager is supposedly going to call. They nullified the contract with no product after the 24 weeks. I want my money back.... read more
Frequently asked questions about Home Rooms Furniture & Mattress
How is Home Rooms Furniture & Mattress rated?
Home Rooms Furniture & Mattress has a 1 star rating with 21 reviews.
When is Home Rooms Furniture & Mattress open?
Home Rooms Furniture & Mattress is open now. It will close at 8:00 p.m.
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